Afaq
Administrative Support, Training, no business category
LearningAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Learning Associate at Afaq. Coordinate training. Execute training”
What You'll Achieve.
Improve learning effectiveness; Improve production; Improve new hire performance
Industry & Context.
Analyze data; Improve processes
Flexible schedules/shifts
What They're Looking For.
Must Have
Written and verbal communication, Presentation skills, Microsoft Office
Nice to Have
Fluent English
What You'll Do.
Improve learning effectiveness
Assist in driving training plans
Support workforce needs
Work flexible schedules
Deliver Instructor training
Keep training records up to date
Ensure training materials are kept
Deliver training against standard
Provide positive learning experience
Improve NH learning experience
Organize Instructors assignment
Monitor cross training
Support peak skill requirements
Highlight gaps for critical role training
Deliver critical role training
Work in partnership with agency managers
Improve new hire performance
How You'll Work.
Team & Collaboration
Cross training; Work with operations; Partnership with agency managers
Communication Scope
Presentation skills
Full Job Description
The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce. Key job responsibilities · Willing to work flexible schedules/shifts · Act as a supervisor for Instructors and Peer Trainers with new hires · Deliver Instructor training, observation and coaching to the MENA Standard · Ensure training records are kept up to date through the console · Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience · Use and analyze data on a daily basis to improve NH learning experience · Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance · Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements · Work with operations on a skill matrix to highlight gaps for critical role training · Support operations with the delivery of critical role training · Improve processes from gathering feedback and analyzing data · Support the recruitment of Instructors and Peer Trainers · Attend meetings when required and provide information required · Work in partnership with the agency managers to improve new hire performance · Support MENA level projects with feedback and improvements Basic Qualifications: - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications: - Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hir
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