Amazon.com Services LLC
Fulfillment Operations Management, Training, fulfillment ops
LearningAreaManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Learning Area Manager at Amazon.com Services LLC. Skills: Learning Management, Process Improvement, Operations Management. Maintain safety and compliance training. Achieve targeted safety metrics”
What You'll Achieve.
Achieve safety metrics; Exceed safety metrics; Improve department performance; Drive positive impacts on metrics; Improve safety; Improve quality; Improve productivity; Improve customer experience
Industry & Context.
Data analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years learning design experience, 2+ years learning science experience, 2+ years instructional design experience, 2+ years educational psychology experience
Nice to Have
Master's Degree in related field, Resume shows steady progression, 5+ years Training Management experience, 5+ years Learning Management experience, Experience managing process improvements, Experience through Lean process principles, Experience through Kaizen principles, Experience through Six Sigma principles
What You'll Do.
Maintain safety and compliance training
Achieve targeted safety metrics
Manage department to benchmark standards
Audit department performance
Implement actions to sustain performance
Implement actions to improve performance
Set goals and objectives
Communicate goals and objectives
Contribute to operational strategy
Use data to analyze performance
Construct strategic plans
Communicate processes and changes
Prepare teams for implementation
Prepare teams for adoption
Simplify complex information
Construct executable plans
Compose verbal communication
Compose written communication
Identify appropriate forum for communication
Manage team of training specialists
Develop training specialists
Oversee learning organization operations
Oversee associate onboarding
Oversee manager onboarding
Oversee associate training
Oversee manager training
Ensure policy compliance
Ensure procedure compliance
Ensure standards compliance
How You'll Work.
Team & Collaboration
Partner with operations; Build support teams; Work with Senior Leadership; Work with external customers; Work with ACES; Work with PE Field Team; Work with Business Partners; Communicate across multiple teams; Communicate with Finance; Communicate with Operations; Communicate with Support; Communicate with Business Partners
Communication Scope
Verbal communication; Written communication
Full Job Description
The Fulfillment Center Learning Manager (LM) is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager actively manages a team of training specialists including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards. Key job responsibilities - Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded - Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance. - Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners. - Effectively contributes to the operational strategy, including both financial and learning inputs/outputs. - Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance. - Is a Continuous Improvement SME. - Ensures processes and changes are communicated and that teams are prepared for implementation and adoption. - Simplifies complex information to construct executable plans. - Effectively composes verbal and written communication and identifies the appropriate forum for each. Basic Qualifications: - Bachelor's degree or equivalent, or 2+ years of learning design, learning science, instructional design, educational psychology, or similar field experience Pref
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