McGill University
LearnerSupportSpecialist(AssistiveTechnology)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Learner Support Specialist (Assistive Technology) at McGill University. Skills: Assistive Technology, Learner Support, Accessibility. Develop support programs. Administer support programs”
What You'll Achieve.
Improve academic outcomes; Maximize educational potential; Increase academic wellbeing
Industry & Context.
Problem-solve; Troubleshooting
Evening hours, Weekend hours, Vacation restrictions
What They're Looking For.
Must Have
Bachelor's Degree, 3 Years Related Experience
Nice to Have
Master's Degree in Education/Inclusive Education, Experience in service provider role, Experience in university environment, Experience with people with disabilities, Experience in disability field, Experience in project management, Experience designing technology trainings, Experience developing technology trainings, Experience delivering technology trainings, Experience working one-to-one, Experience with high stress clientele, Experience with constantly changing clientele
What You'll Do.
Develop support programs
Administer support programs
Maintain assistive technology
Address student issues
Troubleshoot student issues
Support material conversion
Assess learner barriers
Propose targeted interventions
Provide assistive technology services
Lend assistive technology
Train students on technology
Troubleshoot assistive technology
Determine student technology requirements
Design accessible technological solutions
Suggest accessible technological solutions
Implement accessible technological solutions
Manage material conversions
Ensure conversion accuracy
Ensure conversion accessibility
Ensure timely delivery
Coordinate material production
Coordinate material quality assurance
Support equitable experiences
Liaise with library services
Liaise with exam operations
Oversee assessment preparation
Maintain tracking systems
Maintain documentation
Monitor conversion requests
Monitor turnaround times
Monitor completion status
Research adaptive technology developments
Liaise with specialists
Ensure continuity of operations
Implement best practices
Develop new initiatives
Advance strategic direction
Support digital material exam security
Manage technology inventory
Maintain technology inventory
Manage software needs
Liaise with IT Services
Develop training materials
Prepare students for technology use
Develop processes with Faculties
Implement accommodations for exams
Liaise with faculty members
Liaise with course instructors
Support application of accommodations
How You'll Work.
Team & Collaboration
Intradisciplinary team; Cross-university collaboration; Multi-disciplinary team
Communication Scope
Interpersonal skills; Communication skills
Process & Methodology
Project management
Full Job Description
**Please refer to the[How to Apply for a Job (for External Candidates)](https://www.mcgill.ca/hr/files/hr/apply_at_mcgill_university_-_guide_for_external_candidates_en.pdf) job aid for instructions on how to apply.** **If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).** **About the Unit** Student Accessibility and Achievement provide an array of learner support services to McGill students of all levels of study, including reasonable academic accommodations for those with documented disabilities of either a permanent, temporary, or episodic nature. They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services. **Additional Information:** Evening/weekend hours may be required during peak periods. This position is fully supported by soft funds. Vacation restrictions apply during peak periods. **Position Summary:** Under the supervision of the Learner Support Specialist - Team Lead, the Learner Support Specialist develops and administers a suite of support programs and services, designed with the needs of McGill’s diverse student populations in mind. With a particular focus on Assistive Technology, the incumbent supports Student Accessibility and Achievement operations, maintaining all aspects of Assistive Technology for Student Accessibility and Achievement, addressing and troubleshooting student issues on various instructional uses of different assistive technologies and supporting in the conversion of complex adaptive materials. The Learner Support Specialist works cross-university to ensure students are connected to and accessing opportunities to develop skills and networks to improve their academic o
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