LeadWorkplaceServices

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **Key Responsibilities** Technical Leadership & Ownership * Act as the technical lead for M365, Exchange, and workplace infrastructure services. * Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers. * Own platform health, capacity planning, and continual service improvement initiatives. * Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments. Platform Administration & Support * Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online). * Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience. * Manage endpoint management solutions (e.g., device compliance, patching, security baselines). * Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis. Unified Communications & Workplace Services * Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features). * Collaborate with network and voice teams to resolve communication-related issues. * Ensure seamless user experience across collaboration and communication tools. Security & Compliance * Administer and support MDM Blackberry mobile