Sutherland
Technology
Lead–WebSupport&Front-EndOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Lead – Web Support & Front-End Operations at Sutherland. Skills: Web Support, Front-End Operations, Team Leadership. Manage support activities. Manage maintenance activities”
Industry & Context.
What They're Looking For.
Must Have
HTML expertise, CSS expertise, Website support operations expertise, WordPress experience, CMS platforms experience, Python for scripting, Python for automation, Ticketing tools experience, Workflow management tools experience, Stakeholder management skills, Coordination skills, Team leadership skills, Production support experience, High-volume website operations experience
Nice to Have
Automobile website ecosystems exposure, Dealer website ecosystems exposure, JavaScript knowledge, Front-end best practices knowledge
What You'll Do.
Manage support activities
Manage maintenance activities
Manage ticket operations
Coordinate with stakeholders
Ensure smooth delivery
Full Job Description
About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results We are seeking a Lead – Web Support & Front-End Operations to manage support and maintenance activities for automobile dealer websites on the dealer eProcess platform. The role involves leading the support team, managing ticket operations, driving SLA adherence, coordinating with stakeholders, and ensuring smooth delivery of website support services. ## Qualifications • Strong expertise in HTML, CSS, and website support operations. • Good experience with WordPress and CMS platforms. • Working knowledge of Python for scripting and automation. • Experience with ticketing/workflow management tools such as HubSpot, Jira, Zendesk, or ServiceNow. • Strong stakeholder management, coordination, and team leadership skills. • Experience handling production support or high-volume website operations. ## Additional Information • Exposure to automobile or dealer website ecosystems. • Knowledge of JavaScript and f
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