Towne Park
LeadValetDriver
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Valet Driver at Towne Park. Orchestrate service experience. Meet or exceed service standards”
Industry & Context.
Troubleshooting; Judgment calls
Handle objects, Reach with hands, Climb balance, Stoop, Kneel, Crouch, Crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Exerting up to 100 pounds, Exerting up to 50 pounds, Exerting up to 20 pounds, Work outdoors, Extreme heat, Extreme cold, 5% travel
What They're Looking For.
Must Have
Valet experience preferred
Nice to Have
Valet experience preferred
What You'll Do.
Orchestrate service experience
Meet or exceed service standards
Provide coordination and administration
Provide troubleshooting and guidance
Handle critical issues
Report information to manager
Seek instruction from manager
Maintain pleasant demeanor
Greet guests within 30 seconds
Deliver aggressive hospitality
Address guests with appropriate greeting
Open vehicle and hotel doors
Check in arriving guests
Explain parking and retrieval procedures
Park vehicles cautiously
Retrieve vehicles cautiously
Handle guest complaints
Handle difficult situations
Use proper phone etiquette
Post up in appropriate areas
Provide bell services
Assist with delivery of items
Assist with pick up of items
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Maintain knowledge of facility
Promote teamwork philosophy
Appoint associates to roles
Assign coworkers to roles
Reduce staff if needed
Collect vehicle claim checks
Complete ticket information
How You'll Work.
Team & Collaboration
Work alongside coworkers
Communication Scope
Present information
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. **Job Details** * ## **Lead Valet Driver - Mercy Hospital , Creve Coeur** * ## **$16 per hour plus cash tips daily** *
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