Towne Park
LeadValetDriver
“Lead Valet Driver at Towne Park. Orchestrate service experience. Meet or exceed service standards”
Industry & Context.
Troubleshooting; Judgment calls
Handle objects, Reach with hands, Climb balance, Stoop, Kneel, Crouch, Crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Exerting up to 100 pounds, Exerting up to 50 pounds, Exerting up to 20 pounds, Work outdoors, Extreme heat, Extreme cold, 5% travel
What They're Looking For.
Must Have
Valet experience preferred
Nice to Have
Valet experience preferred
What You'll Do.
Orchestrate service experience
Meet or exceed service standards
Provide coordination and administration
Provide troubleshooting and guidance
Handle critical issues
Report information to manager
Seek instruction from manager
Maintain pleasant demeanor
Greet guests within 30 seconds
Deliver aggressive hospitality
Address guests with appropriate greeting
Open vehicle and hotel doors
Check in arriving guests
Explain parking and retrieval procedures
Park vehicles cautiously
Retrieve vehicles cautiously
Handle guest complaints
Handle difficult situations
Use proper phone etiquette
Post up in appropriate areas
Provide bell services
Assist with delivery of items
Assist with pick up of items
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Maintain knowledge of facility
Promote teamwork philosophy
Appoint associates to roles
Assign coworkers to roles
Reduce staff if needed
Collect vehicle claim checks
Complete ticket information
How You'll Work.
Team & Collaboration
Work alongside coworkers
Communication Scope
Present information
Applying for this Lead Valet Driver role?
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