Towne Park

Hospitality

LEADVALETDRIVER

$0–0k Cleveland, Ohio, United States PART TIME
The Brief

“LEAD VALET DRIVER at Towne Park. Skills: Guest service, Driving, Coordination. Maintain a pleasant, friendly and professional demeanor. Greet guests within 30 seconds of arrival”

What You'll Achieve.

Ensure that the site’s service standards are met or exceeded; Create favorable first and last impressions; Deliver exceptional experiences; Make an impact; Create smiles every day

Industry & Context.

Hospitality
Problems you'll solve

Troubleshooting; Judgment calls when expediency is priority; Report information to the manager, provide the facts of the matter and seek instruction for how to proceed

Eligibility Requirements

Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk; handle or feel objects, tools or reach with hands and climb balance; stoop, kneel, crouch or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, Majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift, Subject to environmental conditions including extreme heat and cold weather, Protection from weather conditions may be provided, but not necessarily from temperature changes, Travel of up to 5% may be required

What They're Looking For.

Must Have

Must be at least 18 years of age, pass a criminal background, MVR and drug screen, complete the Wheelchair Safety Training course, Six (6) months related experience and/or OR equivalent combination of education and experience, Must have and maintain a valid driver’s license and clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed

Nice to Have

Flexible availability preferred

What You'll Do.

friendly and professional demeanor

Greet guests within 30 seconds of arrival

Deliver Aggressive Hospitality to guests

Open all vehicle and hotel doors

Check in arriving guests

Explain vehicle parking and retrieval procedures

Park and retrieve vehicles slowly and cautiously

Handle guest complaints and difficult situations

Use proper phone etiquette

Assist guests with directions

Maintain knowledge of client’s facility

Promote teamwork philosophy

Lead work group in delivering high levels of guest service

Appoint coworkers to non-ordinary roles

Reduce staff during shift if business conditions dictate

Issue claim checks to guests

Complete ticket information accurately

Ensure staff do not provide lift services

Check wheelchairs for safe operation

Clean wheelchairs after each use

Protect guest confidentiality

Maintain security of customer information

Assist Account Manager with work schedules

Make calls to notify associates of schedule changes

Identify and collect revenue for all vehicles

Complete accurate cash drop slips and envelopes

Complete shift report and paperwork

Reconcile revenue and tickets at end of shift

How You'll Work.

Team & Collaboration

Work alongside coworkers to ensure service standards are met or exceeded; Promote a teamwork philosophy through leading by example and effective communication skills; Lead the work group in delivering high levels of guest service; Appoints fellow associates to certain routine; Assigns coworkers to non-ordinary roles at the direction of the Account Manager; Assists the Account Manager as needed to build work schedules; Makes calls on behalf of the manager to notify fellow associates of schedule changes or openings

Communication Scope

Effective communication skills; Effectively present information in one-on-one and small group situations

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