Towne Park
Hospitality
LEADVALETDRIVER
“LEAD VALET DRIVER at Towne Park. Skills: Guest service, Driving, Coordination. Maintain a pleasant, friendly and professional demeanor. Greet guests within 30 seconds of arrival”
What You'll Achieve.
Ensure that the site’s service standards are met or exceeded; Create favorable first and last impressions; Deliver exceptional experiences; Make an impact; Create smiles every day
Industry & Context.
Troubleshooting; Judgment calls when expediency is priority; Report information to the manager, provide the facts of the matter and seek instruction for how to proceed
Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk; handle or feel objects, tools or reach with hands and climb balance; stoop, kneel, crouch or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, Majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift, Subject to environmental conditions including extreme heat and cold weather, Protection from weather conditions may be provided, but not necessarily from temperature changes, Travel of up to 5% may be required
What They're Looking For.
Must Have
Must be at least 18 years of age, pass a criminal background, MVR and drug screen, complete the Wheelchair Safety Training course, Six (6) months related experience and/or OR equivalent combination of education and experience, Must have and maintain a valid driver’s license and clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed
Nice to Have
Flexible availability preferred
What You'll Do.
friendly and professional demeanor
Greet guests within 30 seconds of arrival
Deliver Aggressive Hospitality to guests
Open all vehicle and hotel doors
Check in arriving guests
Explain vehicle parking and retrieval procedures
Park and retrieve vehicles slowly and cautiously
Handle guest complaints and difficult situations
Use proper phone etiquette
Assist guests with directions
Maintain knowledge of client’s facility
Promote teamwork philosophy
Lead work group in delivering high levels of guest service
Appoint coworkers to non-ordinary roles
Reduce staff during shift if business conditions dictate
Issue claim checks to guests
Complete ticket information accurately
Ensure staff do not provide lift services
Check wheelchairs for safe operation
Clean wheelchairs after each use
Protect guest confidentiality
Maintain security of customer information
Assist Account Manager with work schedules
Make calls to notify associates of schedule changes
Identify and collect revenue for all vehicles
Complete accurate cash drop slips and envelopes
Complete shift report and paperwork
Reconcile revenue and tickets at end of shift
How You'll Work.
Team & Collaboration
Work alongside coworkers to ensure service standards are met or exceeded; Promote a teamwork philosophy through leading by example and effective communication skills; Lead the work group in delivering high levels of guest service; Appoints fellow associates to certain routine; Assigns coworkers to non-ordinary roles at the direction of the Account Manager; Assists the Account Manager as needed to build work schedules; Makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
Communication Scope
Effective communication skills; Effectively present information in one-on-one and small group situations
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