Towne Park
LeadValetAttendant
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Valet Attendant at Towne Park. Skills: Guest service, Coordination, Administration, Troubleshooting. Orchestrate service experience. Ensure service standards met”
Industry & Context.
Troubleshooting; Judgment calls
Work outdoors extended periods, Subject to extreme heat, Subject to extreme cold, Lift up to 100 pounds, Lift up to 50 pounds, Lift up to 20 pounds, 5% travel
What They're Looking For.
Must Have
Guest Service Captain duties, Coordination and administration duties, Troubleshooting and guidance, Handle critical issues, Make judgment calls, Report information to manager, Provide facts of matter, Seek instruction for proceeding, Maintain pleasant demeanor, Greet guests within 30 seconds, Deliver Aggressive Hospitality, Address guests with greeting, Open vehicle and hotel doors, Check in arriving guests, Explain parking and retrieval, Park and retrieve vehicles, Drive slowly and cautiously, Handle guest complaints, Handle difficult situations, Use proper phone etiquette, Post up in appropriate areas, Conduct effective room presentation, Assist with delivery and pick up, Assist guests with directions, Maintain knowledge of facility, Promote teamwork philosophy, Lead work group, Deliver high guest service, Appoint fellow associates, Assign coworkers non-ordinary roles, Reduce staff during shift, Issue claim checks, Collect vehicle claim checks, Complete ticket information, Secure all keys, Check wheelchairs for guests, Add and subtract numbers, Multiply and divide numbers, Perform operations using money, Understand 24 hour time, Understand military time, Understand rates applicable to time, Talk or hear, Sit or stand extended periods, Walk, Handle or feel objects, Reach with hands, Climb, Balance, Stoop, kneel, crouch or crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Adjust focus, Exert up to 100 pounds force, Exert up to 50 pounds force, Exert up to 20 pounds force
What You'll Do.
Orchestrate service experience
Ensure service standards met
Provide troubleshooting guidance
Handle critical issues
Report information to manager
Maintain pleasant demeanor
Deliver Aggressive Hospitality
Address guests with greeting
Open vehicle and hotel doors
Check in arriving guests
Explain vehicle parking procedures
Explain retrieval procedures
Handle guest complaints
Handle difficult situations
Use proper phone etiquette
Post up in appropriate areas
Conduct room presentation
Provide bell services
Assist with item delivery
Assist with item pick up
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Assist guests with inquiries
Maintain knowledge of facility
Maintain knowledge of outlets
Maintain knowledge of meeting rooms
Maintain knowledge of amenities
Maintain knowledge of attractions
Maintain knowledge of parking rates
Promote teamwork philosophy
Deliver high guest service
Appoint associates to roles
Assign coworkers non-ordinary roles
Reduce staff during shift
Complete ticket information
Check wheelchairs for guests
Ensure no "lift" services
Offer hand for assistance
How You'll Work.
Team & Collaboration
Work alongside coworkers; Lead work group; Appoint fellow associates; Assign coworkers roles
Communication Scope
Effective communication
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation
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