Towne Park
LeadValetAttendant
“Lead Valet Attendant at Towne Park. Skills: Guest experience orchestration, Service standards, Coordination and administration. Orchestrate service experience. Meet service standards”
What You'll Achieve.
Create favorable impressions; Deliver high guest service
Industry & Context.
Troubleshooting; Judgment calls
Lift up to 100 pounds, Work outdoors, Extreme heat and cold, Travel up to 5%
What They're Looking For.
Must Have
Handle guest complaints, Handle difficult situations, Apply reasoning and understanding, Carry out instructions, Understand 24 hour time, Understand military time, Understand rates applicable to time
What You'll Do.
Orchestrate service experience
Meet service standards
Exceed service standards
Handle critical issues
Report information to manager
Maintain demeanor with guests
Maintain demeanor with clients
Maintain demeanor with coworkers
Create first impressions
Create last impressions
Deliver aggressive hospitality
Explain parking procedures
Explain retrieval procedures
Handle guest complaints
Use proper phone etiquette
Provide bell services
Assist with item delivery
Assist with item pick up
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Maintain knowledge of facility
Promote teamwork philosophy
Deliver high guest service
Appoint associates to roles
Assign coworkers to roles
Reduce staff during shift
Complete ticket information
Check wheelchairs for safety
How You'll Work.
Team & Collaboration
Working alongside coworkers; Leading by example; Effective communication skills; Leading work group; Assigning coworkers roles
Communication Scope
Present information
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