Towne Park

LeadValetAttendant

$0–0k San Diego, California, United States PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Lead Valet Attendant at Towne Park. Skills: Guest experience orchestration, Service standards, Coordination and administration. Orchestrate service experience. Meet service standards”

What You'll Achieve.

Create favorable impressions; Deliver high guest service

Industry & Context.

Problems you'll solve

Troubleshooting; Judgment calls

Eligibility Requirements

Lift up to 100 pounds, Work outdoors, Extreme heat and cold, Travel up to 5%

What They're Looking For.

Must Have

Handle guest complaints, Handle difficult situations, Apply reasoning and understanding, Carry out instructions, Understand 24 hour time, Understand military time, Understand rates applicable to time

What You'll Do.

Orchestrate service experience

Meet service standards

Exceed service standards

Handle critical issues

Report information to manager

Maintain demeanor with guests

Maintain demeanor with clients

Maintain demeanor with coworkers

Create first impressions

Create last impressions

Deliver aggressive hospitality

Explain parking procedures

Explain retrieval procedures

Handle guest complaints

Use proper phone etiquette

Provide bell services

Assist with item delivery

Assist with item pick up

Assist guests with directions

Assist guests with taxis

Assist guests with reservations

Maintain knowledge of facility

Promote teamwork philosophy

Deliver high guest service

Appoint associates to roles

Assign coworkers to roles

Reduce staff during shift

Complete ticket information

Check wheelchairs for safety

How You'll Work.

Team & Collaboration

Working alongside coworkers; Leading by example; Effective communication skills; Leading work group; Assigning coworkers roles

Communication Scope

Present information

Full Job Description

# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation

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