Towne Park
LeadValetAttendant
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Valet Attendant at Towne Park. Skills: Guest experience orchestration, Service standards, Coordination and administration. Orchestrate service experience. Meet service standards”
What You'll Achieve.
Create favorable impressions; Deliver high guest service
Industry & Context.
Troubleshooting; Judgment calls
Lift up to 100 pounds, Work outdoors, Extreme heat and cold, Travel up to 5%
What They're Looking For.
Must Have
Handle guest complaints, Handle difficult situations, Apply reasoning and understanding, Carry out instructions, Understand 24 hour time, Understand military time, Understand rates applicable to time
What You'll Do.
Orchestrate service experience
Meet service standards
Exceed service standards
Handle critical issues
Report information to manager
Maintain demeanor with guests
Maintain demeanor with clients
Maintain demeanor with coworkers
Create first impressions
Create last impressions
Deliver aggressive hospitality
Explain parking procedures
Explain retrieval procedures
Handle guest complaints
Use proper phone etiquette
Provide bell services
Assist with item delivery
Assist with item pick up
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Maintain knowledge of facility
Promote teamwork philosophy
Deliver high guest service
Appoint associates to roles
Assign coworkers to roles
Reduce staff during shift
Complete ticket information
Check wheelchairs for safety
How You'll Work.
Team & Collaboration
Working alongside coworkers; Leading by example; Effective communication skills; Leading work group; Assigning coworkers roles
Communication Scope
Present information
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation
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