Towne Park
LeadValetAttendant
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Valet Attendant at Towne Park. Skills: Guest service, Team leadership. Maintain pleasant demeanor. Greet guests within 30 seconds”
Industry & Context.
Troubleshooting; Judgment calls
Outdoor work, Extreme heat/cold, Up to 5% travel
What They're Looking For.
Must Have
High school diploma or GED, At least 18 years of age, Pass criminal background check, Pass MVR check, Understand American money units, Understand 24 hour time, Understand military time
What You'll Do.
Maintain pleasant demeanor
Greet guests within 30 seconds
Deliver aggressive hospitality
Address guests with appropriate greeting
Open vehicle and hotel doors
Check in arriving guests
Explain vehicle parking procedures
Explain vehicle retrieval procedures
Park vehicles cautiously
Retrieve vehicles cautiously
Handle guest complaints
Handle difficult situations
Use proper phone etiquette
Post up in appropriate areas
Provide bell services
Assist with item delivery
Assist with item pick up
Assist guests with directions
Assist guests with taxis
Assist guests with reservations
Assist guests with inquiries
Maintain knowledge of facility
Maintain knowledge of outlets
Maintain knowledge of meeting rooms
Maintain knowledge of amenities
Maintain knowledge of local attractions
Maintain knowledge of parking rates
Promote teamwork philosophy
Communicate effectively
Lead work group in guest service
Appoint coworkers to roles
Assign coworkers to non-ordinary roles
Reduce staff if needed
Collect vehicle claim checks
Complete ticket information
Ensure staff do not provide lift services
Offer hand for assistance
Check wheelchairs for safe operation
Clean wheelchairs after use
Protect guest confidentiality
Maintain security of information
Notify associates of schedule changes
Notify associates of openings
Identify revenue for vehicles
Collect revenue for vehicles
Complete cash drop slips
Complete cash drop envelopes
Complete shift report
Complete shift paperwork
Reconcile revenue at shift end
Reconcile tickets at shift end
How You'll Work.
Team & Collaboration
Work alongside coworkers; Lead work group; Appoint fellow associates; Assign coworkers roles
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. SUMMARY The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworke
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