Towne Park
hospitality services
LeadValetAttendant
“Lead Valet Attendant at Towne Park. Skills: Guest service, Coordination, Driving, Cash handling. Maintain a pleasant, friendly and professional demeanor. Acknowledge and greet guests within 30 seconds”
What You'll Achieve.
Create favorable first and last impressions; Ensure that the site’s service standards are met or exceeded; Deliver exceptional experiences; Brighten someone else’s day and make an impact
Industry & Context.
Troubleshooting; Providing guidance; Handling critical issues; Making judgment calls; Reporting information; Providing facts; Seeking instruction; Handling guest complaints and difficult situations; Apply reasoning and understanding
Must be able to drive manual transmission, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed, Regularly required to talk or hear, Frequently required to sit or stand for extended periods of time, May be required to walk, Handle or feel objects, tools or reach with hands, Climb balance, Stoop, kneel, crouch or crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects, Majority of work performed outdoors for extended periods, Subject to extreme heat and cold weather, Protection from weather conditions may be provided, but not necessarily from temperature changes, Travel of up to 5% may be required
What They're Looking For.
Must Have
Must be at least 18 years of age, able to pass a criminal background, MVR and drug screen, Must complete the Wheelchair Safety Training course provided by Towne Park, Six (6) months related experience and/or OR equivalent combination of education and experience, Must have and maintain a valid driver’s license and clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed
What You'll Do.
friendly and professional demeanor
Acknowledge and greet guests within 30 seconds
Deliver Aggressive Hospitality to guests
Address guests using appropriate greeting
Open all vehicle and hotel doors
Check in arriving guests
Explain vehicle parking and retrieval procedures
Park and retrieve vehicles cautiously
Handle guest complaints and difficult situations
Use proper phone etiquette
Post up in appropriate areas
Conduct effective room presentation
Assist with delivery and pick up of items
Assist guests with directions
Maintain detailed knowledge of client’s facility
Promote a teamwork philosophy
Lead work group in delivering high guest service
Appoint fellow associates to certain routine roles
Assign coworkers to non-ordinary roles
Reduce staff during work shift if business conditions dictate
Issue claim checks to guests
Collect vehicle claim checks from guests
Complete ticket information accurately
Ensure staff are not providing lift services
Check wheelchairs for safe operation
Clean wheelchairs after each use
Protect guest confidentiality
Maintain security of customer financial and identifying information
Assist Account Manager as needed
Make calls on behalf of manager
Notify associates of schedule changes
Identify and collect revenue for all vehicles
Complete accurate cash drop slips
Complete cash drop envelopes
Complete shift report and paperwork
Reconcile revenue and tickets
How You'll Work.
Team & Collaboration
Work alongside coworkers to ensure service standards are met or exceeded; Promote a teamwork philosophy through leading by example; Effective communication skills; Lead the work group in delivering high levels of guest service; Appoint fellow associates to certain routine roles; Assign coworkers to non-ordinary roles at the direction of the Account Manager; Notify fellow associates of schedule changes or openings
Communication Scope
Effective communication skills; Speak, read and write Standard English language; Present information in one-on-one and small group situations
Applying for this Lead Valet Attendant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Towne Park?
Real rants from real employees. Read before you apply.