Towne Park
LeadValetAttendant
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Valet Attendant at Towne Park. Skills: Guest service, Hospitality, Revenue collection. Maintain pleasant demeanor. Greet guests within 30 seconds”
Industry & Context.
Troubleshooting; Handle difficult situations
Lift up to 100 pounds, Work outdoors, Extreme heat and cold, 5% travel
What They're Looking For.
Must Have
High school diploma or GED, At least 18 years of age, Pass criminal background check, Pass MVR check, Pass drug test, Understand 24 hour time, Understand military time
What You'll Do.
Maintain pleasant demeanor
Greet guests within 30 seconds
Deliver aggressive hospitality
Address guests with appropriate greeting
Open vehicle and hotel doors
Check in arriving guests
Explain parking and retrieval procedures
Park and retrieve vehicles cautiously
Handle guest complaints
Use proper phone etiquette
Post up in appropriate areas
Conduct room presentation for bell services
Assist with delivery and pick up of items
Assist guests with directions and inquiries
Maintain knowledge of facility
Promote teamwork philosophy
Lead work group in guest service
Assign coworkers to roles
Reduce staff if needed
Complete ticket information
Ensure staff do not provide lift services
Check wheelchairs for safe operation
Clean wheelchairs after use
Protect guest confidentiality
Maintain security of customer information
Notify associates of schedule changes
Identify and collect revenue
Complete cash drop slips
Complete shift report
Reconcile revenue and tickets
How You'll Work.
Team & Collaboration
Work alongside coworkers; Lead work group; Assign coworkers to roles; Coordinate with Account Manager
Communication Scope
Phone etiquette; Effective communication
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. SUMMARY The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworke
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