Capital One
Lead,UserIntelligenceResearch
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optimal for Lead candidates.
“Lead, User Intelligence Research at Capital One. Skills: User Intelligence Research, Data Analysis, UX Research. Build Cumulative User Intelligence. Plan connected studies”
What You'll Achieve.
Accelerate learning velocity; Build cumulative user intelligence; Fuel product teams planning; Fuel product teams decision-making; Maximize empathy; Maximize understanding; Inform product roadmaps
Industry & Context.
Actionable insights; Data-driven decision making
What They're Looking For.
Must Have
3 years User Experience Research, 3 years Data Science, 3 years Customer Experience Research, 3 years aggregating quantitative data, 3 years analyzing quantitative data, 3 years aggregating qualitative data, 3 years analyzing qualitative data, 2 years leading complex projects, 2 years leading research programs
Nice to Have
4+ years User Intelligence, 4+ years Human Factors, 4+ years behavioral data analysis, Structured quantitative jobs to be done studies, Building automated research workflows, Triangulating multiple data sources, Advanced degree Human Factors, Advanced degree HCI, Advanced degree Statistics, Advanced degree Data Science, Advanced degree Behavioral Economics
What You'll Do.
Build Cumulative User Intelligence
Plan connected studies
Conduct connected studies
Establish data acquisition mechanisms
Provide rapid testing
Utilize research agents
Evolve research platforms
Extract insights from repositories
Conduct rapid discovery
Conduct concept testing
Conduct content testing
Conduct usability testing
Support Continuous Discovery
Enable product teams access users
Support UX Measurement
Identify domain-specific UX metrics
Develop mechanisms to collect UX metrics
Develop mechanisms to measure UX metrics
Conduct analysis using UX metrics
Conduct analysis using other metrics
Identify correlations between user behavior
Identify correlations between business success
Conduct Data Triangulation
Conduct Data Synthesis
Produce actionable insights
How You'll Work.
Team & Collaboration
Product teams; Research ops; CX; Data scientists; Analysts; Designers; Analysts; Design; Product
Communication Scope
Compelling narratives; Senior leadership
Process & Methodology
Project leadership, Research programs
Full Job Description
Lead, User Intelligence Research ****Lead, User Intelligence Research**** ****Manager (** Individual contributor) delivering User Intelligence Research to support select product areas within a tower/domain** This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area. ****Summary:**** Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the User Intelligence Research Lead for your product areas, you will be responsible for accelerating learning velocity by supporting a structured, systems-oriented human intelligence system. You will execute the Research organization’s vision: shifting from discrete, episodic UX studies to structured, connected research efforts to build cumulative user intelligence. You will plan and conduct research studies, utilize AI agents/skills, and enable human access platforms to support discovery, rapid testing, and assessment of user experiences. This is a high-level individual contributor role that requires a mastery of project leadership, technical fluency, business acumen, and the ability to produce actionable insights and encourage activation to ensure the development of useful and usable experiences. ****Responsibilities:**** * Build Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ ongoing planning and decision-making. * Provide rapid testing within the product development lifecycle: Utilize and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing. * Support Continuous Discovery: Partner with research ops to enable product teams to
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