Capital One
Lead,UserIntelligenceResearch
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“Lead, User Intelligence Research at Capital One. Skills: User Intelligence Research, Data Science, UX Research, Quantitative Analysis. Build Cumulative User Intelligence. Plan and conduct connected studies”
What You'll Achieve.
Accelerate learning velocity; Build cumulative user intelligence; Fuel product teams’ ongoing planning and decision-making; Maximize empathy and understanding; Identify critical correlations between user behavior and business success; Produce actionable insights; Encourage activation to ensure the development of useful and usable experiences
Industry & Context.
Actionable insights; Data-driven decision making
What They're Looking For.
Must Have
3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research, 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data, 2 years of experience leading complex, multi-stakeholder projects or research programs
Nice to Have
4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis, Experience conducting structured, quantitative jobs to be done studies, Experience building automated research workflows, Proven track record of triangulating multiple data sources, Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics
What You'll Do.
Build Cumulative User Intelligence
Plan and conduct connected studies
Establish data acquisition mechanisms
Provide rapid testing within the product development lifecycle
Utilize and evolve research agents and research platforms
Extract insights from existing intelligence repositories
Conduct rapid discovery
Conduct concept testing
Conduct content testing
Conduct usability testing
Support Continuous Discovery
Partner with research ops to enable product teams
Support UX Measurement
Assist in developing mechanisms to collect/measure UX metrics
Conduct analysis using UX and other metrics
Conduct Data Triangulation & Synthesis
Utilize behavioral analytics
and qualitative insights
How You'll Work.
Team & Collaboration
Product teams; Research ops; CX; Data scientists; Analysts; Designers; Cross-functional teams
Communication Scope
Compelling narratives; Senior leadership; Clarity in dialogue
Process & Methodology
Project leadership, Research programs
Full Job Description
Lead, User Intelligence Research ****Lead, User Intelligence Research**** ****Manager (** Individual contributor) delivering User Intelligence Research to support select product areas within a tower/domain** This is a Hybrid position, 3 days/wk onsite. ****Summary:**** Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the User Intelligence Research Lead for your product areas, you will be responsible for accelerating learning velocity by supporting a structured, systems-oriented human intelligence system. You will execute the Research organization’s vision: shifting from discrete, episodic UX studies to structured, connected research efforts to build cumulative user intelligence. You will plan and conduct research studies, utilize AI agents/skills, and enable human access platforms to support discovery, rapid testing, and assessment of user experiences. This is a high-level individual contributor role that requires a mastery of project leadership, technical fluency, business acumen, and the ability to produce actionable insights and encourage activation to ensure the development of useful and usable experiences. ****Responsibilities:**** * Build Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ ongoing planning and decision-making. * Provide rapid testing within the product development lifecycle: Utilize and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing. * Support Continuous Discovery: Partner with research ops to enable product teams to access their users to maximize empathy and understanding. * Support UX Measurement:
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