Guidehouse
LeadTrainer–Voice&Accent
Neural analysis suggests this role is
optimal for Senior candidates.
“Lead Trainer – Voice & Accent at Guidehouse. Skills: voice and accent training, training delivery, curriculum development, feedback handling, presentation, facilitation, coaching. Conduct voice and accent training sessions for both new hires and existing employees.. Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.”
What You'll Achieve.
promote continuous improvement; ensure their advancement along the learning curve.
Industry & Context.
Create plans of action for the bottom quartile and ensure their advancement along the learning curve.
Flexibility to work in US shift timings and adapt to changing schedules., Travel Required: None, Clearance Required: None
What They're Looking For.
Must Have
Excellent command of the English language, both spoken and written., Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment., Proven experience in training delivery, curriculum development, and feedback handling., Exceptional presentation, facilitation, and coaching abilities., Good interpersonal skills and ability to work effectively with diverse teams., Ability to motivate, engage, and coach trainees at various skill levels., Experience with Learning Management Systems (LMS), MS Office, and remote training platforms., Flexibility to work in US shift timings and adapt to changing schedules., Hands-on experience facilitating training sessions tailored to B2B operational workflows., Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.
Nice to Have
Certification in Voice and Accent training., Exposure to international voice processes.
What You'll Do.
Conduct voice and accent training sessions for both new hires and existing employees.
Train participants on pronunciation
and cultural aspects of communication.
Assist employees with English language development and improvement of communication skills.
Coach new hires during pre-process and communication training phases.
Support ongoing development through on-floor feedback and refresher sessions.
Customize training content based on individual and team needs.
Maintain training records
prepare progress reports
and share insights with stakeholders.
Monitor calls and provide feedback to agents on the floor.
Stay updated with industry trends and training techniques.
Create plans of action for the bottom quartile and ensure their advancement along the learning curve.
How You'll Work.
Team & Collaboration
Calibrate with Quality and Operations teams to promote continuous improvement.; share insights with stakeholders.
Communication Scope
Excellent command of the English language, both spoken and written.; English language development and improvement of communication skills.
Full Job Description
**_Job Family_ :** EBO Training (India) **_Travel Required_ :** None ** _Clearance Required_ :** None ** _What You Will Do_ :** * Conduct voice and accent training sessions for both new hires and existing employees. * Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication. * Assist employees with English language development and improvement of communication skills. * Coach new hires during pre-process and communication training phases. * Support ongoing development through on-floor feedback and refresher sessions. * Calibrate with Quality and Operations teams to promote continuous improvement. * Customize training content based on individual and team needs. * Maintain training records, prepare progress reports, and share insights with stakeholders. * Monitor calls and provide feedback to agents on the floor. * Stay updated with industry trends and training techniques. * Create plans of action for the bottom quartile and ensure their advancement along the learning curve. **_What You Will Need_ :** * Excellent command of the English language, both spoken and written. * Strong knowledge of American or neutral accent (as applicable). * Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment. * Proven experience in training delivery, curriculum development, and feedback handling. * Exceptional presentation, facilitation, and coaching abilities. * Good interpersonal skills and ability to work effectively with diverse teams. * Ability to motivate, engage, and coach trainees at various skill levels. * Experience with Learning Management Systems (LMS), MS Office, and remote training platforms. * Flexibility to work in US shift timings and adapt to changing schedules. * Hands-on experience facilitating training sessions tailored to B2B operational workflows. * Hands-on experience training international customers, especially in developing soft skills
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