Wheely

Logistics

LeadTrainer

£65–95k ~AI est. London, England, United Kingdom
The Brief

“Lead Trainer at Wheely. Skills: Training delivery, Content creation, Performance feedback. Deliver training for chauffeurs. Provide five star luxury customer experience”

What You'll Achieve.

Elevate service quality; Ensure chauffeur consistency; Enhance overall passenger experience

Industry & Context.

Logistics

What They're Looking For.

Must Have

3+ years in specialised Training role, In-depth knowledge in MS PowerPoint/Google Slides, Minimum 2+ years customer-facing experience, Tenacious in maintaining standards, Exceptional attention to detail, Exceptional communication skills, verbal and written

Nice to Have

Desired experience in Articulate 360 suite, Knowledge of luxury vehicle specifications is a plus

What You'll Do.

Deliver training for chauffeurs

Provide five star luxury customer experience

Maintain training content

Create country specific learning initiatives

Act as subject-matter expert

Communicate with chauffeurs

Answer chauffeur questions

Assess chauffeurs against Wheely Standards

Deliver feedback for performance improvement

Conduct coaching sessions

Conduct 1:1 trainings

Partner with peers in other regions

Improve processes continuously

How You'll Work.

Team & Collaboration

Partner with peers

Communication Scope

Verbal communication; Written communication

Free ATS check

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