Company
Lead,TicketingandDevelopment
“Lead, Ticketing and Development. Skills: Ticketing, Credentialing, Operations. Development, implementation and supervision of Tournament credential and ticket procedures. Development of ticketing technology, ticketing operations, credentialing processes and reporting analysis”
What You'll Achieve.
Ensures effective running of processes, programs, and projects; Prepares reports related to ticket replacement for review by Manager
Industry & Context.
Analytical and problem-solving skills
Must be available to work weekends, holidays, and overtime as dictated by the needs of the business, May be required to travel and attend/support other golf events, Acceptable level of hearing and vision to perform job duties, Occasionally required to walk and work with hands and arms, lift up to 30 pounds and/or drive a golf cart, Regularly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer, Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
What They're Looking For.
Must Have
Two to four years’ experience in customer relations and ticket operations required, College degree or equivalent experience, Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program
Nice to Have
Previous event or ticket experience preferred
What You'll Do.
implementation and supervision of Tournament credential and ticket procedures
Development of ticketing technology
credentialing processes and reporting analysis
Educating/training staff
Coordinate and execute all processes related to credentialing
gate access and attendance for the events
Coordinate the development
and optimization of ticketing and credential systems and/or processes
Collaborate with Data Analytics team to identify trends
and generate reports for stakeholders
Develop and implement plans to scale ticketing and credential operations
Assists with the Patron Series Badge database including preparation
mailing and follow-up documentation
Coordination of Tournament workforce
and fulfills internal requisition credential requests
Fulfills public tickets
Assists with credential inventory control and distribution
Assists in preparing training materials
as well as educating/training staff
Assists with purchasing and maintaining inventory for credential office supplies
Provides support for main ticketing phones
ticketing email inboxes and handles inquiries regarding tickets/credentials
Maintains credential information
including updates of patron’s personal information
and parking cancellation and replacement
Provides support throughout campus during events
Assists Tournament Security
in resolving credential interviews and violation issues at the gates
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaboration with the Senior Manager and IT development team; Collaborate with Data Analytics team; Collaborates with other team members and other departments; Assists Tournament Security
Communication Scope
Provides support for main ticketing phones, ticketing email inboxes and handles inquiries regarding tickets/credentials in a professional and courteous manner
Process & Methodology
Process management, Resource planning
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