Keybank
LeadTeller
“Lead Teller at Keybank. Skills: Client relationship skills, Cash handling, Lead, motivate, foster teamwork. Identify and resolve client servicing issues. Troubleshoot complex problems”
What You'll Achieve.
Enhance client relationships with Key by providing distinctive quality service; Achieve sales targets
Industry & Context.
Identifying and resolving client servicing issues; Serve as the primary troubleshooter for complex problems
Work on Saturdays as directed by management, Prolonged Standing (5-8 hours per day), Frequent use of hands to manipulate/grasp objects, Ability to communicate face to face and on the phone with clients, Occasional bending and lifting from floor height, Frequent forward reach, Frequent lifting of 1 – 10 lbs., Occasional lifting of up to 30 lbs., Ability to occasionally operate a motor vehicle with a valid driver's license
What They're Looking For.
Must Have
Minimum of 3 years' experience demonstrating superior client relationship skills, Minimum of 3 years' experience in cash handling, Working knowledge of PC with Windows based applications and calculator, Demonstrated ability to lead, motivate, and foster teamwork, Demonstrated organizational skills while managing multiple tasks
Nice to Have
Notary License
What You'll Do.
Identify and resolve client servicing issues
Troubleshoot complex problems
Enhance client relationships
Uncover financial needs
Transition clients to banker
Manage teller scheduling
Manage staffing issues
Ensure branch compliance
Perform teller functions
Assist clients with financial goals
Participate in huddles and debriefs
Follow compliance procedures
Oversee branch operations
Provide direction on procedures
Maintain knowledge of products
Support onboarding new tellers
Promote products and services
How You'll Work.
Team & Collaboration
Observe and provide coaching to Tellers; Support the Branch Manager in onboarding and training new Tellers
Communication Scope
Communicate face to face and on the phone with clients
Applying for this Lead Teller role?
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