Keybank
LeadTeller
“Lead Teller at Keybank. Skills: Client relationship management, Problem-solving, Team coaching. Identify and resolve client servicing issues. Troubleshoot complex problems”
What You'll Achieve.
Enhance client relationships; Achieve sales targets
Industry & Context.
Identify and resolve client servicing issues; Troubleshoot complex problems; Exercise sound judgment
Work on Saturdays as directed, Prolonged Standing (5-8 hours per day), Frequent use of hands to manipulate/grasp objects, Ability to communicate face to face and on the phone with clients, Occasional bending and lifting from floor height, Frequent forward reach, Frequent lifting of 1 – 10 lbs., Occasional lifting of up to 30 lbs., Ability to occasionally operate a motor vehicle with a valid driver's license
What They're Looking For.
Must Have
3+ years Demonstrated superior client relationship skills, 3+ years Experienced in cash handling, Working knowledge of PC with Windows based applications and calculator, Demonstrated ability to lead, motivate, and foster teamwork, Demonstrated organizational skills while managing multiple tasks
Nice to Have
Notary License
What You'll Do.
Identify and resolve client servicing issues
Troubleshoot complex problems
Enhance client relationships
Uncover financial needs
Manage Teller scheduling
Oversee branch compliance
Process transactions accurately
Provide direction on procedures
How You'll Work.
Team & Collaboration
Provide coaching to Tellers; Support Branch Manager in onboarding and training; Provide direction and guidance for branch staff
Communication Scope
Communicate face to face and on the phone with clients
Applying for this Lead Teller role?
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