Keybank
LeadTeller
“Lead Teller at Keybank. Skills: Client servicing, Troubleshooter, Client relationships, Coaching Tellers. Identify and resolve client servicing issues. Troubleshoot complex problems”
What You'll Achieve.
Enhance client relationships; Achieve sales targets
Industry & Context.
Problem solver; Identify and resolve client servicing issues; Troubleshoot complex problems; Exercise sound judgment
Work on Saturdays as directed by management, Prolonged Standing (5-8 hours per day), Frequent use of hands to manipulate/grasp objects, Ability to communicate face to face and on the phone with clients, Occasional bending and lifting from floor height, Frequent forward reach, Frequent lifting of 1 – 10 lbs., Occasional lifting of up to 30 lbs., Ability to occasionally operate a motor vehicle with a valid driver's license
What They're Looking For.
Must Have
Minimum of 3 years of demonstrated superior client relationship skills, Minimum of 3 years of experienced in cash handling, Working knowledge of PC with Windows based applications and calculator, Demonstrated ability to lead, motivate, and foster teamwork, Demonstrated organizational skills while managing multiple tasks
Nice to Have
Notary License
What You'll Do.
Identify and resolve client servicing issues
Troubleshoot complex problems
Enhance client relationships
Uncover financial needs
Transition clients to a banker
Observe and provide coaching to Tellers
Manage day-to-day Teller scheduling
Manage staffing issues
Ensure branch compliance
Perform teller functions accurately
Assist clients in achieving financial goals
Participate in morning huddles
Participate in end-of-day debriefs
Follow compliance procedures
Follow audit procedures
Follow security procedures
Provide direction on operational procedures
Provide direction on regulatory procedures
Maintain knowledge of product guides
Maintain knowledge of fees
Maintain knowledge of policies
Support onboarding new Tellers
Support training new Tellers
Conduct business ethically
Avoid conflicts of interest
Act in best interests of clients
Act in best interests of Key
How You'll Work.
Team & Collaboration
Foster teamwork; Work with teammates; Transition clients to a banker; Provide coaching to Tellers; Support onboarding new Tellers; Support training new Tellers
Communication Scope
Communicate face to face; Communicate on the phone
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