Keybank
LeadTeller
“Lead Teller at Keybank. Skills: Client servicing, Troubleshooting, Coaching tellers. Identify and resolve client servicing issues. Troubleshoot complex problems”
What You'll Achieve.
Enhance client relationships; Achieve sales targets
Industry & Context.
Problem solver; Identify and resolve client servicing issues; Serve as the primary troubleshooter for complex problems
Work on Saturdays as directed by management, Prolonged Standing (5-8 hours per day), Frequent use of hands to manipulate/grasp objects, Ability to communicate face to face and on the phone with clients, Occasional bending and lifting from floor height, Frequent forward reach, Frequent lifting of 1 – 10 lbs., Occasional lifting of up to 30 lbs., Ability to occasionally operate a motor vehicle with a valid driver's license
What They're Looking For.
Must Have
3+ years Demonstrated superior client relationship skills, 3+ years Experienced in cash handling, Working knowledge of PC with Windows based applications and calculator, Demonstrated ability to lead, motivate, and foster teamwork, Demonstrated organizational skills while managing multiple tasks
Nice to Have
Notary License
What You'll Do.
Identify and resolve client servicing issues
Troubleshoot complex problems
Enhance client relationships
Observe and provide coaching to Tellers
Manage day-to-day Teller scheduling
Oversee branch operational procedures
Provide direction and guidance for branch staff
Review and maintain knowledge of product guides
Support Branch Manager in onboarding
Process transactions accurately and securely
How You'll Work.
Team & Collaboration
Coaching other tellers; Work with product team; Provide coaching to tellers; Provide direction and guidance for branch staff; Support Branch Manager; Onboarding and training new Tellers
Communication Scope
Communicate face to face and on the phone with clients
Applying for this Lead Teller role?
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