Keybank
LeadTeller
“Lead Teller at Keybank. Skills: Client servicing, Cash handling, Team coaching. Act as a resource identifying and resolving client servicing issues. Serve as primary troubleshooter for complex problems”
What You'll Achieve.
Enhance client relationships; Achieve sales targets
Industry & Context.
Identify and resolve client servicing issues; Serve as the primary troubleshooter for complex problems
Work on Saturdays as directed, Prolonged Standing (5-8 hours per day), Frequent use of hands to manipulate/grasp objects, Ability to communicate face to face and on the phone with clients, Occasional bending and lifting from floor height, Frequent forward reach, Frequent lifting of 1 – 10 lbs., Occasional lifting of up to 30 lbs., Ability to occasionally operate a motor vehicle with a valid driver's license
What They're Looking For.
Must Have
3+ years Demonstrated superior client relationship skills, 3+ years Experienced in cash handling, Working knowledge of PC with Windows based applications and calculator, Demonstrated ability to lead, motivate, and foster teamwork, Demonstrated organizational skills while managing multiple tasks
Nice to Have
Notary License
What You'll Do.
Act as a resource identifying and resolving client servicing issues
Serve as primary troubleshooter for complex problems
Enhance client relationships by providing distinctive quality service
Identify financial needs and transition clients to a banker
Observe and provide coaching to Tellers
Manage day-to-day Teller scheduling and staffing
Ensure branch compliance with regulatory
and internal audit controls
Perform teller functions efficiently and accurately
Assist clients in achieving financial goals
and security procedures
Balance cash drawer within balancing guidelines
Provide direction and guidance on operational/regulatory procedures
Review and maintain knowledge of product guides
Support Branch Manager in onboarding and training new Tellers
Work on Saturdays as directed
How You'll Work.
Team & Collaboration
Embody a client experience culture, being present with every client and teammate; Provide coaching to Tellers to enhance the client experience; Provide direction and guidance for branch staff; Support the Branch Manager in onboarding and training new Tellers
Communication Scope
Communicate face to face and on the phone with clients
Applying for this Lead Teller role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Keybank?
Real rants from real employees. Read before you apply.