LeadTeller

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. **Purpose of the Job** The Lead Teller is responsible for overseeing day-to-day teller operations to assure consistency with established objectives, service standards, policies, procedures, and teller team development and coaching. The Lead Teller must have an expert knowledge of all Credit Union policies and procedures as well as a working knowledge of deposit and loan products. The Lead Teller must act as a positive role model for all employees in adherence to the organization’s mission of meeting the financial needs of the Credit Union’s member-owners. The Lead Teller must provide leadership and supervision of the team when the Manager is not available. **Essential Functions and Responsibilities** * Provides coaching and encouragement to the Teller team ensuring appropriate contributions to the branch goals and objectives. * Ensures that Teller team engages in meaningful financial conversations with members and records these interactions through the referral process. * Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including problem resolution. * Coaches the teller team using observational coaching model and serves as a role model by providing excellent customer service including engaging member in conversations and building relationships with them. * Provides support to member service operations. * Researches and resolves members’ account issues and maintains integrity, discretion an