Cdk
LeadTechnologyProgramManager
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Technology Program Manager at Cdk. Skills: Program Management, Product Development, Technology Programs. Lead Customer Team readiness activity. Coordinate roadmap direction”
What You'll Achieve.
Assure ongoing supportability; Assure customer satisfaction; Enhance efficiency across the team; Reduce ways to upskill newly hired employees; Decrease ramp up time; Product/platform efficiency; Performance enhancement; Profitability; Cost reductions; Modernization within the scope of their team; Without sacrificing business objectives
Industry & Context.
Ability to problem-solve; Work well in complex, ambiguous situations; Anticipates bottlenecks; Supplies tradeoffs analysis
Some travel may be required, Legally authorized to work in the United States without the need for current or future employment-based visa sponsorship
What They're Looking For.
Must Have
Fluent and highly articulate communicator, Excellent interpersonal and influencing skills, Demonstrated ability to develop relationships with functional business leaders, subject matter experts and peers, Ability to achieve through influence in addition to direct ownership of needed resources, Ability to collaborate and drive difficult decisions among business partners, Analytically driven, Fluent with data-driven analysis and performance metrics, Data visualizations for leadership presentations, Demonstrated ability to prioritize tasks or projects across the organization, Ability to problem-solve, Work well in complex, ambiguous situations, Excellent written and verbal skills, Aptitude for presenting succinctly, Three years Program Management in product development roles, Five + years' experience supporting technology programs or platforms, Bachelor’s Degree Computer Science, Business, or Engineering
Nice to Have
PMP, Agile, or similar certification
What You'll Do.
Lead Customer Team readiness activity
Coordinate roadmap direction
Identify and engage stakeholders
Look for potential solutions
Provide detailed focus to strategy
Align strategy with influencers
Assist with project roadmaps
Assure ongoing supportability
Assure customer satisfaction
Identify team needs/priorities
Develop and deliver training plans
Ensure training is executed accurately
Deliver supporting documentation
Store documentation centrally
Enhance efficiency across team
Take on critical issues
Act as SME and Managerial liaison
Onsite client engagement
Define and drive opportunities
Represent customer care
Serve as product/platform expert
Anticipate bottlenecks
Provide escalation management
Supply tradeoffs analysis
Balance needs versus constraints
Provide regular context
Provide regular communication
Facilitate acceptance of change
Identify business opportunities
Develop working relationships
Be accessible to contributors
Care for team members
How You'll Work.
Team & Collaboration
Works collaboratively across internal and external teams; Develop relationships with functional business leaders, subject matter experts and peers; Ability to collaborate and drive difficult decisions among business partners; Develop working relationships with cross functional departments and or outside vendor
Communication Scope
Fluent and highly articulate communicator; Excellent interpersonal and influencing skills; Excellent written and verbal skills; Aptitude for presenting succinctly; Provide regular context and communication
Process & Methodology
Program Management, Project roadmaps, Project goals, Project timelines, Resource plans, Prioritize tasks or projects
Full Job Description
**Basic Function** The Services Program Manager leads the Customer Team readiness activity for new product releases and major enhancements within the Product Development Lifecycle Process (PDLC). Coordinates roadmap direction, identifies and engages stakeholders both internal and external to CDK, is able to look outside of CDK for potential solutions relative to Customer Team goals and initiatives as they relate to new product releases and enhancements. Provides detailed focus to strategy and aligns said strategy with other departmental influencers including engineering, sales, implementation and finance when necessary. **Responsibilities & Essential Functions ** * ### Works collaboratively across internal and external teams to assist with project roadmaps in order to assure ongoing supportability and customer satisfaction. * ### Identifies team needs/priorities and develops and delivers in-house training plans to meet those needs, specifically for product/platform tools & processes. Responsible for training plans. Works with stakeholders to ensure training is executed accurately. Ensuring team is able to action new training and execute on direction. Delivers supporting documentation when necessary and store documentation in an efficient and centralized manner * ### Identifies areas of opportunity and ways to enhance efficiency across the team. Looking for ways to reduce time; ways to upskill newly hired employees and decrease ramp up time. * ### Although not fully designed as a tiered escalation point, is able to take on critical and higher ordered issues while acting as both SME and Managerial liaison within Customer Care. This may include onsite client engagement representing CDK in an executive capacity. * ### Proactively defines and drives opportunities that include product/platform efficiency, performance enhancement, security, profitability and cost reductions * ### Represents customer care for product/platform launch/MBR/QBR meetings in alignment with roadma
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