Wells Fargo

LeadTechnologyOperationsAnalyst

$1800–3000k ~AI est. Cebu City, Cebu, Philippines FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Lead Technology Operations Analyst at Wells Fargo. Skills: Technology Operations, Process improvement, Continuous improvement. Guide complex technology projects. Participate in plan development”

What You'll Achieve.

Achieve performance metrics; Exceed performance metrics

Industry & Context.

Problems you'll solve

Analyze complex challenges; Troubleshooting

Eligibility Requirements

Work 24x7, Work weekends, Work public holidays

What They're Looking For.

Must Have

5+ years of Technology Operations experience

Nice to Have

Infrastructure Knowledge, Windows Administration, Change & Release Management, macOS enterprise support, Automation / AI, Network/server depth, Windows 365 admin exposure, VPN fundamentals, Service Now, PowerShell basics, Project Management, Vendor Management

What You'll Do.

Guide complex technology projects

Participate in plan development

Analyze technical operations challenges

Lead process improvements

Lead operational improvements

Liaise with onshore team

Report delivery from offshore team

Ensure solution quality

Ensure solution security

Champion continuous improvement

Devise new strategies

Identify new opportunities

Set performance standards

Ensure operations meet metrics

Ensure operations exceed metrics

Direct daily Risk and Control flow

Ensure re-engineering

Drive continual service improvement

Make decisions based on requirements

Lead teams to meet deadlines

Drive new initiatives

Review recommended changes

Approve recommended changes

Implement recommended changes

Collaborate with employees

Consult with employees

Achieve technology directives

How You'll Work.

Team & Collaboration

Cross-functional teams; Onshore team liaison; Offshore team reporting

Communication Scope

Reporting; Presentations

Process & Methodology

Project Management

Full Job Description

**About this role:** Wells Fargo is seeking a Lead Technology Operations Analyst. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.” ****In this role, you will:**** * Guide complex technology projects with broad impact for the business * Act as key participant in the plan development for Technology Operations * Analyze complex technical operations challenges which require in-depth evaluation * Conduct research and create reports and presentations on findings * Lead the development of process and operational improvements * Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team * Ensure quality and security of the solutions and address remediation's as needed * Champion continuous improvement, including devising new strategies and new opportunities * Set performance standards for the team and ensure operations achieve or exceed performance metrics * Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement * Make decisions based on the understanding of the requirements that influence projects * Lead teams to meet deadlines and drive new initiatives * Review, approve, and implement recommended changes to plans * Collaborate and consult with employees to resolve initiatives and achieve technology directives * Act as a mentor for individuals ****Required Qualifications:**** * 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ****Desired Qualifications:**** * Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordinat

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