Wells Fargo
LeadTechnologyOperationsAnalyst
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Technology Operations Analyst at Wells Fargo. Skills: Technology Operations, Process improvement, Continuous improvement. Guide complex technology projects. Participate in plan development”
What You'll Achieve.
Achieve performance metrics; Exceed performance metrics
Industry & Context.
Analyze complex challenges; Troubleshooting
Work 24x7, Work weekends, Work public holidays
What They're Looking For.
Must Have
5+ years of Technology Operations experience
Nice to Have
Infrastructure Knowledge, Windows Administration, Change & Release Management, macOS enterprise support, Automation / AI, Network/server depth, Windows 365 admin exposure, VPN fundamentals, Service Now, PowerShell basics, Project Management, Vendor Management
What You'll Do.
Guide complex technology projects
Participate in plan development
Analyze technical operations challenges
Lead process improvements
Lead operational improvements
Liaise with onshore team
Report delivery from offshore team
Ensure solution quality
Ensure solution security
Champion continuous improvement
Devise new strategies
Identify new opportunities
Set performance standards
Ensure operations meet metrics
Ensure operations exceed metrics
Direct daily Risk and Control flow
Ensure re-engineering
Drive continual service improvement
Make decisions based on requirements
Lead teams to meet deadlines
Drive new initiatives
Review recommended changes
Approve recommended changes
Implement recommended changes
Collaborate with employees
Consult with employees
Achieve technology directives
How You'll Work.
Team & Collaboration
Cross-functional teams; Onshore team liaison; Offshore team reporting
Communication Scope
Reporting; Presentations
Process & Methodology
Project Management
Full Job Description
**About this role:** Wells Fargo is seeking a Lead Technology Operations Analyst. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.” ****In this role, you will:**** * Guide complex technology projects with broad impact for the business * Act as key participant in the plan development for Technology Operations * Analyze complex technical operations challenges which require in-depth evaluation * Conduct research and create reports and presentations on findings * Lead the development of process and operational improvements * Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team * Ensure quality and security of the solutions and address remediation's as needed * Champion continuous improvement, including devising new strategies and new opportunities * Set performance standards for the team and ensure operations achieve or exceed performance metrics * Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement * Make decisions based on the understanding of the requirements that influence projects * Lead teams to meet deadlines and drive new initiatives * Review, approve, and implement recommended changes to plans * Collaborate and consult with employees to resolve initiatives and achieve technology directives * Act as a mentor for individuals ****Required Qualifications:**** * 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ****Desired Qualifications:**** * Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordinat
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