Biolife
LeadTechnician
“Lead Technician at Biolife. Skills: Medical History, Phlebotomy, Sample Processing, operational flow oversight, training assistance. screening. processing”
What You'll Achieve.
meet customer service expectations
Industry & Context.
problem solve
Ability to walk and stand for the entire work shift, Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee, Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds, Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance, 90% of work tasks require pro-longed glove wear
What They're Looking For.
Must Have
Full certification in Medical History, Phlebotomy, and Sample Processing, High School Diploma or equivalent required
Nice to Have
Experience in a laboratory, hospital, or other regulated environment is a plus
What You'll Do.
sample collection for new and repeat donors
center leadership and training
Sample Processing job skills
oversight of operational flow
assist in training new and existing employees
provide leadership to staff
local and company-specific regulations related to quality of product
employee and donor safety and to the proper performance of day-to-day activities
meet customer service expectations
Greet donors as they enter and exit the donor floor
Answer phones within reasonable timeframe
Maintain orderly filing system
purging records as needed
Maintain qualifications and perform all duties (core and elective) for Medical History
and Sample Processing areas
Train new and existing staff on donor center procedures through demonstration
Provide leadership and training assistance in support of center management and supervisory team
including oversight of operational flow
Perform all non-core area tasks
and those limited to Lead Technician and above
Respond and analyze HB detect alarms associated with Aurora machines and/or RBC spills associated with the PCS2 machines
Perform change of lot number for soft goods
Perform quarterly and annual tube sealer maintenance
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records
Provide exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required
Ability to multi-task and work as a team player
Coordinates will all other center roles to effectively problem solve
ensure safety of staff and donors
and provide an exceptional customer experience
How You'll Work.
Team & Collaboration
cross-functional coordination; assist other work areas as needed; work as a team player; Coordinates will all other center roles
Communication Scope
Good verbal communication and customer service skills
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