Rbc
Global Security
LeadTechnicalSupportEngineer(GlobalSecurity)
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Technical Support Engineer (Global Security) at Rbc. Skills: technical support, software engineering, L2 support, troubleshooting, vulnerability remediation, modernization, migration, Disaster Recovery, cloud platforms, containerization tools, Python Programming, database systems, RESTful API development. Provide support for production services, troubleshooting and resolving technical issues to minimize downtime. Lead security vulnerability remediation (SAST/DAST) efforts and other complian”
What You'll Achieve.
ensure the reliability, security, and performance of over 20+ production services; driving modernization, migration, and disaster recovery initiatives; upholding security standards across our infrastructure; minimize downtime; ensuring compliance with security best practices and policies; enhance system efficiency, scalability, and resilience; ensuring business continuity in critical scenarios; proactively identifying areas for optimization; fostering a culture of knowledge sharing and technical growth; make a difference and lasting impact
Industry & Context.
troubleshooting; resolving complex technical issues; Group Problem Solving; proactively identifying areas for optimization
What They're Looking For.
Must Have
7 + years of experience in technical support, software engineering, or a related field, Proven expertise in L2 support, troubleshooting, and resolving complex technical issues, experience with SAST & DAST vulnerability remediation and implementing secure coding practices, Hands-on experience with modernization, migration, and Disaster Recovery initiatives, Proficiency in cloud platforms (preferred OpenShift, good with Azure or AWS), Proficiency in containerization tools (Docker, Kubernetes), Basic knowledge and understanding of Python Programming, Knowledge of database systems (SQL, NoSQL), Knowledge of RESTful API development, Excellent communication and documentation skills, with a focus on clarity and precision
Nice to Have
Experience with CI/CD pipelines and DevOps tools (Jenkins, Git, GitHub Actions), Familiarity with monitoring and logging tools (ELK, Dynatrace, Grafana), Experience with or knowledge of authentication & authorization frameworks (Entra ID/Azure AD), Understanding of event-driven architecture and Gen AI tools
What You'll Do.
Provide support for production services
troubleshooting and resolving technical issues to minimize downtime
Lead security vulnerability remediation (SAST/DAST) efforts and other compliance initiatives
ensuring compliance with security best practices and policies
Execute critical modernization and migration projects to enhance system efficiency
and maintain Disaster Recovery plans
ensuring business continuity in critical scenarios
Monitor system health
proactively identifying areas for optimization
Mentor junior team members
fostering a culture of knowledge sharing and technical growth
How You'll Work.
Team & Collaboration
working together; collaboration; Group Problem Solving
Communication Scope
Excellent communication skills; clarity and precision
Process & Methodology
modernization, migration, Disaster Recovery, CI/CD pipelines
Full Job Description
**_Job Description_** **What is the opportunity?** The SIAI Digital Development team is constantly undertaking complex development initiatives within Global Cyber Security. Our Digital Development team designs, architects, and builds bespoke solutions to support forward-thinking and industry leading initiatives from Cyber & Digital Threat Hunting, Cyber Analytics, Adversary Emulation, Data Loss Prevention teams. We are seeking a **Lead Technical Support Engineer** to take ownership of critical production services. In this role, you will ensure the reliability, security, and performance of over 20+ production services, driving modernization, migration, and disaster recovery initiatives. You will be a key contributor in maintaining system health, resolving complex technical issues, and upholding security standards across our infrastructure. **What will you do?** * Provide**support** for production services, troubleshooting and resolving technical issues to minimize downtime. * Lead security vulnerability remediation (SAST/DAST) efforts and other compliance initiatives, ensuring compliance with security best practices and policies. * Execute critical **modernization and migration** projects to enhance system efficiency, scalability, and resilience. * Develop, test, and maintain **Disaster Recovery** plans, ensuring business continuity in critical scenarios. * Monitor system health, performance, and security metrics, proactively identifying areas for optimization. * Mentor junior team members, fostering a culture of knowledge sharing and technical growth. **What do you need to succeed? Must-have:** * **7 + years** of experience in technical support, software engineering, or a related field. * Proven expertise in **L2 support** , troubleshooting, and resolving complex technical issues. * Strong experience with SAST & DAST **vulnerability remediation** and implementing secure coding practices. * Hands-on experience with **modernization, migration, and Disaster Recovery**
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