LeadTechnicalServicesEngineer

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Lead Technical Services Engineer, you are an expert in Impact technology and are responsible for leading onboarding engagements, as well as delivering custom engineering and advanced technical support to customers who purchase those services, or as determined by the Impact leadership team. You will own and lead technical onboarding and implementation, ensuring smooth integration delivery, and effective coordination across internal teams and client stakeholders. As a Lead Integration Engineer, you will resolve or escalate advanced technical troubleshooting issues in a timely and efficient manner, as well as assist with technical solutions and tech issues for our clients. Specific activities will include interfacing with clients (business and technical) and answering questions on the integration process and technology, best practices, and performance expectations, using empowerment, trust, and other strategies as appropriate. You will also contribute to improving onboarding processes, implementation frameworks, and best