Mastercard
Payments
LeadTechnicalProgramManager
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“Lead Technical Program Manager at Mastercard. Skills: Lead strategic product delivery, Cross-functional collaboration, Drive impactful outcomes. Lead end-to-end delivery of complex product initiatives across multiple teams and programs. Align engineering, product, data science, rules, and customer success teams on shared goals”
What You'll Achieve.
Drive product outcomes for Customer Success product teams within AI&DPE; Drive impactful outcomes for Mastercard’s Product teams; Deliver measurable business outcomes
Industry & Context.
Analytical mindset with a focus on creative problem solving; Proactive in identifying issues; Comfortable handling changing requirements or technical challenges; Resourceful in finding solutions
Abide by Mastercard’s security policies, Ensure the confidentiality and integrity of the information being, Report any suspected information security violation or breach, Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
What They're Looking For.
Must Have
Proven experience managing large-scale technical programs from concept to delivery, Technically proficient in Authorization, Authentication and Clearing services within the Payments domain, Demonstrated ability to deliver related AI/ML driven Fraud solutions
Nice to Have
Agile/SAFe expertise with the ability to lead multiple teams across multiple programs
What You'll Do.
Lead end-to-end delivery of complex product initiatives across multiple teams and programs
and customer success teams on shared goals
Develop and manage program plans
Identify and mitigate risks proactively
and adapt plans to ensure timely delivery
Serve as the primary point of contact for program status and executive reporting
Drive continuous improvement through retrospectives and process optimization
Collaborate with the Customer Success Product Managers to translate customer needs into actionable program requirements
product outcomes and roadmaps
Coach and mentor other TPMs in the team
Leverage AI agents to implement efficiency improvements
How You'll Work.
Team & Collaboration
Align engineering, product, data science, rules, and customer success teams on shared goals; Skilled in cross-functional collaboration and stakeholder alignment; Collaborate with the Customer Success Product Managers
Communication Scope
Excellent communicator with the ability to present complex ideas clearly to diverse audiences at various levels of management within the organization
Process & Methodology
Lead end-to-end delivery of complex product initiatives, Develop and manage program plans, timelines, and dependencies, Identify and mitigate risks proactively, Resolve blockers, Adapt plans to ensure timely delivery, Agile/SAFe expertise
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Lead Technical Program Manager ### Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Mastercard’s Artificial Intelligence & Decision Product Enablement (AI&DPE) program is a cutting-edge, high-scale platform embedded in Mastercard’s global network, processing all authorization, clearing, and authentication transactions and powering 30+ products and services. It features high-volume, real-time decision processing that leverages business rules and advanced AI models to analyze transactions (up to tens of thousands per second) and derive insights in milliseconds. This platform enables tracking of real-time historical trends and injection of offline analytics, providing a unified transaction view across the entire lifecycle for superior analytics and business intelligence. Within this dynamic environme
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