Mastercard

Financial Services

Lead,SREEngineer

€115–165k ~AI est. Dublin, Ireland FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Lead, SRE Engineer at Mastercard. Skills: Site Reliability Engineering, Network reliability, Infrastructure automation. Lead continuous assessments of application infrastructure. Focus on health, performance, monitoring, alerting, capacity analysis”

What You'll Achieve.

Ensure availability, scalability, resilience; Reduce Mean Time to Detect; Reduce Mean Time to Mitigate

Industry & Context.

Financial Services
Problems you'll solve

Troubleshooting; Analytical problem solving; Root cause analysis

Eligibility Requirements

Periodic on-call responsibilities

What They're Looking For.

Must Have

5–10 years SRE experience, 3+ years supporting e-commerce, financial services, or SaaS platforms, Excellent infrastructure troubleshooting skills, Excellent analytical problem solving skills, Hands-on observability and monitoring tools experience, Proven ability to triage complex issues, Proficiency in packet level debugging, Broad understanding of end to end infrastructure, Experience with automation tools, Experience with Infrastructure as Code tools, Experience with structured data formats, Excellent communication skills, Ability to coordinate cross functional troubleshooting, Ability to lead RCA processes, Demonstrated ability to troubleshoot complex production issues, Demonstrated ability to perform root cause analysis, Demonstrated ability to drive corrective actions, Experience partnering with development teams, Experience shaping architecture, Experience defining SLIs/SLOs, Experience embedding reliability into services, Effective incident management skills, Structured, analytical approach to problem solving

Nice to Have

Kubernetes experience a plus

What You'll Do.

Lead continuous assessments of application infrastructure

Collaborate with Product and Development teams

Forecast growth requirements

Ensure scalability and resiliency

Champion observability as a core principle

Assess environments and technologies

Uncover gaps in monitoring and alerting

Design strategies to close gaps

Implement strategies to close gaps

Ensure infrastructure telemetry integration

Build custom dashboards

Investigate complex issues

Perform root cause analysis

Lead regular incident reviews

Ensure root causes are identified

Develop strategies to remediate risks

Implement strategies to mitigate risks

Leverage automation technologies

Leverage AI technologies

Enhance proactive issue detection

Enable self-healing capabilities

Reduce Mean Time to Detect

Reduce Mean Time to Mitigate

Develop testing plans for new builds

Develop validation plans for new builds

Develop testing plans for disaster recovery

Develop validation plans for disaster recovery

Develop testing plans for post-maintenance

Develop validation plans for post-maintenance

Certify environment readiness

Champion continuous learning

Champion knowledge sharing

Strengthen multi-disciplinary SRE team capabilities

Lead training initiatives for team members

Lead training initiatives for Product and Development

Evaluate vendor hardware upgrade roadmaps

Evaluate vendor firmware upgrade roadmaps

Evaluate vendor software upgrade roadmaps

Conduct proof-of-concept testing

Identify potential risks

Identify opportunities for improvement

How You'll Work.

Team & Collaboration

Collaborate with Product teams; Collaborate with Development teams; Cross functional troubleshooting efforts; Partnering with development teams

Communication Scope

Deliver strategic insights

Process & Methodology

Incident management

Full Job Description

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Lead, SRE Engineer ### Lead SRE Engineer, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people across more than 200 countries and territories worldwide. We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role: Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team and take ownership of continuously assessing and elevating the end to end service quality of our platform. You will leverage data to drive root cause analysis and deliver strategic insights to key stakeholders on resource utilization,

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