Mastercard
Financial Services
Lead,SREEngineer
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“Lead, SRE Engineer at Mastercard. Skills: Site Reliability Engineering, Network reliability, Infrastructure automation. Lead continuous assessments of application infrastructure. Focus on health, performance, monitoring, alerting, capacity analysis”
What You'll Achieve.
Ensure availability, scalability, resilience; Reduce Mean Time to Detect; Reduce Mean Time to Mitigate
Industry & Context.
Troubleshooting; Analytical problem solving; Root cause analysis
Periodic on-call responsibilities
What They're Looking For.
Must Have
5–10 years SRE experience, 3+ years supporting e-commerce, financial services, or SaaS platforms, Excellent infrastructure troubleshooting skills, Excellent analytical problem solving skills, Hands-on observability and monitoring tools experience, Proven ability to triage complex issues, Proficiency in packet level debugging, Broad understanding of end to end infrastructure, Experience with automation tools, Experience with Infrastructure as Code tools, Experience with structured data formats, Excellent communication skills, Ability to coordinate cross functional troubleshooting, Ability to lead RCA processes, Demonstrated ability to troubleshoot complex production issues, Demonstrated ability to perform root cause analysis, Demonstrated ability to drive corrective actions, Experience partnering with development teams, Experience shaping architecture, Experience defining SLIs/SLOs, Experience embedding reliability into services, Effective incident management skills, Structured, analytical approach to problem solving
Nice to Have
Kubernetes experience a plus
What You'll Do.
Lead continuous assessments of application infrastructure
Collaborate with Product and Development teams
Forecast growth requirements
Ensure scalability and resiliency
Champion observability as a core principle
Assess environments and technologies
Uncover gaps in monitoring and alerting
Design strategies to close gaps
Implement strategies to close gaps
Ensure infrastructure telemetry integration
Build custom dashboards
Investigate complex issues
Perform root cause analysis
Lead regular incident reviews
Ensure root causes are identified
Develop strategies to remediate risks
Implement strategies to mitigate risks
Leverage automation technologies
Leverage AI technologies
Enhance proactive issue detection
Enable self-healing capabilities
Reduce Mean Time to Detect
Reduce Mean Time to Mitigate
Develop testing plans for new builds
Develop validation plans for new builds
Develop testing plans for disaster recovery
Develop validation plans for disaster recovery
Develop testing plans for post-maintenance
Develop validation plans for post-maintenance
Certify environment readiness
Champion continuous learning
Champion knowledge sharing
Strengthen multi-disciplinary SRE team capabilities
Lead training initiatives for team members
Lead training initiatives for Product and Development
Evaluate vendor hardware upgrade roadmaps
Evaluate vendor firmware upgrade roadmaps
Evaluate vendor software upgrade roadmaps
Conduct proof-of-concept testing
Identify potential risks
Identify opportunities for improvement
How You'll Work.
Team & Collaboration
Collaborate with Product teams; Collaborate with Development teams; Cross functional troubleshooting efforts; Partnering with development teams
Communication Scope
Deliver strategic insights
Process & Methodology
Incident management
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Lead, SRE Engineer ### Lead SRE Engineer, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people across more than 200 countries and territories worldwide. We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role: Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team and take ownership of continuously assessing and elevating the end to end service quality of our platform. You will leverage data to drive root cause analysis and deliver strategic insights to key stakeholders on resource utilization,
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