Triple Whale
e-commerce SaaS
LeadSQLEngineer
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead SQL Engineer at Triple Whale. Skills: SQL engineering, Team leadership, Customer facing. Lead, coach, develop distributed team. Own end-to-end service model”
What You'll Achieve.
Ensure every deliverable is accurate; Ensure every deliverable is actionable; Ensure every deliverable is loved by customers
Industry & Context.
Translate ambiguous business questions
What They're Looking For.
Must Have
6+ years writing production SQL, 2+ years managing data engineers, Experience running request-driven service model, Customer presence, Hands-on familiarity modern e-commerce data stack, Systems thinking, Comfort working in Jira, Slack, HubSpot, Excellent written communication
Nice to Have
Python for analysis or pipeline scaffolding, Experience with LLM-assisted analytics workflows, Prior experience high-growth e-commerce SaaS
What You'll Do.
develop distributed team
Own end-to-end service model
Serve as customer-facing technical leader
Set standard for delivery quality
Improve systems and processes
Build thoughtful taxonomy of customer requests
Partner with internal teams
Identify self-serve solutions
Continue team partnership with Product/Engineering
Balance customer-facing delivery with internal priorities
Act as technical voice
How You'll Work.
Team & Collaboration
Partner with Customer Success; Partner with Solutions Architecture; Partner with Implementation; Partner with Sales; Partner with Product; Partner with Engineering; Partner with internal teams
Communication Scope
Customer calls; Present dashboards; Explain data logic; Translate business questions; Technical explanations
Process & Methodology
Jira execution, Capacity planning, Request categorisation, SLAs
Full Job Description
What Do We Do? Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. What You're Applying For Triple Whale is hiring its first US-based Lead SQL Engineer to lead the team, service model, and delivery of custom analytics assets for our customers, including dashboards, queries, and bespoke data products. Today, our SQL team plays a critical role in customer outcomes. Custom dashboards are a paid product, a key retention lever for our highest-value accounts, and an increasingly important part of renewal and expansion conversations. This role will lead the team’s evolution from a behind-the-scenes ticketing function into a direct, customer-facing service organisation that partners with customers on strategic data work. As Lead SQL Engineer, you’ll own how work is requested, scoped, delivered, reviewed, and scaled. You’ll lead a distributed team, set the quality bar, partner closely with customers and internal teams, and ensure every deliverable is accurate, actionable, and loved by customers. What You'll Do Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe. Own the end-to-end
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