Aptia
LeadSpecialist-PensionAdministration
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Specialist - Pension Administration at Aptia. Skills: Pension Administration, Member Queries, Pensions Calculations. Handle complex scheme member queries. Develop understanding of scheme rules”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Deep technical knowledge of DB, DC, and Hybrid schemes, Handle complex scheme member queries, Perform complex pensions calculations, Conduct peer reviews of calculations, Monitor team progress using MI tools, Handle complaints, errors and omissions, Support Client Directors with updates, Provide timely updates Operations Managers, Participate in process reviews, Support automation initiatives, Work with managers to enhance Team capability, Ensure adherence to SOPs, Ensure all colleagues follow compliance
Nice to Have
Relevant professional qualification (PMI or equivalent)
What You'll Do.
Handle complex scheme member queries
Develop understanding of scheme rules
Perform complex pensions calculations
Process work in line with scheme rules
Conduct peer reviews of calculations
Ensure high accuracy standards
Monitor team progress
errors and omissions are handled
Support Client Directors with updates
Provide timely updates Operations Managers
or operational challenges
Participate in process reviews
Contribute to service improvement
Support automation initiatives
Support error-reduction efforts
Support process standardisation
Work with managers to enhance Team capability
Ensure adherence to SOPs
Ensure adherence to internal controls
Ensure adherence to audit requirements
Ensure all colleagues follow compliance guidelines
Ensure all colleagues follow data security guidelines
Ensure all colleagues follow confidentiality guidelines
How You'll Work.
Team & Collaboration
Support junior colleagues; Peer review; Coaching; Technical guidance; Quality checks
Communication Scope
Written communication; Verbal communication
Full Job Description
**About Aptia** Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. **Job requirements** Role Overview The Lead Specialist (Grade 3) plays a key role in managing complex member and client queries, delivering high‑quality calculations, and ensuring compliance with scheme rules and legislation. The role requires deep technical knowledge of Defined Benefit (DB), Defined Contribution (DC), and Hybrid schemes. You will support junior colleagues through peer review, coaching, technical guidance, and quality checks. Role & Responsibilities **Technical Expertise & Case Management** * Handle complex scheme member queries through letters, email, and telephone. * Develop a thorough understand
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