NICE
SaaS
LeadSolutionsArchitect
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Solutions Architect at NICE. Skills: Solution Architecture, AI and NLP technologies, CXone products, Contact Center technologies, Client Engagement. acting as the primary liaison to support NiCE CXone customers through custom deployment projects. elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers”
Industry & Context.
solution-oriented designs that address customer needs and business goals; analysis; design
Ability to work with remote customers
What They're Looking For.
Must Have
5+ years of solution architecture experience, 5+ years of consulting or customer engagement experience, 5+ years of contact center experience, Proven experience in integration architecture and solution design, Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping, communication and collaboration skills, with the ability to work effectively across departments, Experience in systems integration, process analysis and process diagramming, multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients, Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation, business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals, Comfortable working in a fast paced, results-oriented environment, Ability to work with remote customers and communicate using virtual communication tools, Ability to manage deliverables across multiple projects and meet tight deadlines, Develop a business and technical understanding of the NiCE product family, Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills
Nice to Have
Familiarity with AI and NLP technologies, preferably within the CX domain, Experience with Cognigy or similar platforms is a plus
What You'll Do.
acting as the primary liaison to support NiCE CXone customers through custom deployment projects
and prioritize business
and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers
engage with clients early in the sales cycle
provide best practices consulting on the journey from premise to cloud solutions
stay involved through the onboarding process
assisting with the solution life-cycle and ensuring a seamless customer journey
management of customer expectations and satisfaction
configuration of CXone solutions based on customer requirements and industry best practices
Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements
and acceptance criteria
Translate complex data sets into solution-oriented designs that address customer needs and business goals
Evaluate and incorporate relevant technologies
including Cognigy and other conversational AI platforms
into solution designs
Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews
Serve as the solution expert during the CXone pre-sales and implementation cycles
understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved
Provide technical architecture leadership
development and enhancement
Maintain expertise and currency in industry leading contact center technologies
Assist with the project management design of the end-to-end solution life-cycle
How You'll Work.
Team & Collaboration
works with clients, stakeholders and internal team members; Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions; work effectively across departments; work with remote customers and communicate using virtual communication tools
Communication Scope
communication and collaboration skills; Prepare and deliver presentations to clients and stakeholders; communicate using virtual communication tools
Process & Methodology
Project Implementation methodologies, project management design, manage deliverables across multiple projects and meet tight deadlines
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. The Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. The SA will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. The SA will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices. The ideal candidate will have a strong foundation in AI and NLP technologies, with experience in designing scalable, customer-centric solutions. How will you make an impact? Client Leadership Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria Translate complex data sets into solution-oriented designs that address customer needs and business goals Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs Collaborate with cross-functional teams including Professional Services, Sales Eng
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