LeadSoftwareEngineer-Systems

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Responsibilities • Design and develop systems and APIs with reliability and modularity in mind. • Architect services to support multi-tenant, cloud-native applications. • Lead efforts on code optimisation, refactoring, and scaling existing systems. • Own full lifecycle—from requirement gathering to design, implementation, and support. • Drive best practices for OOPS, design patterns, and system scalability. • Ensure high availability (99.99%+), security, and monitoring of production systems. • Partner with SREs, PMs, and other tech leads to deliver platform-wide capabilities. • Mentor 2–4 systems engineers and lead technical conversations across multiple teams. Requirements • 6 to 9 years of experience in building backend systems and infrastructure. • Data Structures & Algorithms (DSA): Expertise in se