LeadSoftwareEngineer-Systems

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. About the Role At Freshworks, we are building the foundational systems that power internet-scale SaaS products. As a Lead Systems Engineer, you will architect services that are lightning-fast, secure, and built to last. Operating across multiple products and platforms, you will own the design, deployment, and long-term evolution of critical infrastructure that impacts everything from login to logs. If you thrive on building for immense scale, thinking deeply in multi-tenant architectures, and sweating the operational details of performance, extensibility, and fault tolerance—you will love this role. 1. Roles & Responsibilities In this role, you will lead engineering excellence from the front lines by owning the following core mandates: * Architect & Design: Architect, design, and develop resilient, modular backend systems