LeadSoftwareEngineer-FullStack

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Overview of the Role At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead - Full Stack Engineer, you are a technical visionary and architectural leader for the broader engineering organization. You operate at the intersection of long-term business strategy and deep technical execution, driving the evolution of our most critical distributed systems and web architectures. If you thrive in solving extreme architectural complexity, possess exceptional product sense, and find your true north in defining tech strategy and driving org-wide engineering excellence—you belong here. The Impact You Will Create * Organizational Architecture Visionary: You will define and execute the technical roadmap for highly complex, multi-domain systems, dictating how highly distributed micr