NICE
Financial Services
LeadServicesProgramManager
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Services Program Manager at NICE. Skills: Partner program management, Professional services sales, Program management. Act as PS representative. Enable partner certification”
What You'll Achieve.
Functioning Partner Delivery Methodology; Clean SOW process; Critical program delivered on time
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Senior-level experience, 5+ years experience
Nice to Have
AI-powered solutions experience
What You'll Do.
Act as PS representative
Enable partner certification
Own partner delivery methodology
Maintain PS delivery framework
Support active partner engagements
Resolve delivery issues
Own Professional Services sales
Develop Statements of Work
Negotiate Statements of Work
Finalize Statements of Work
Develop project estimates
Negotiate project estimates
Finalize project estimates
Develop service proposals
Negotiate service proposals
Finalize service proposals
Serve as PS subject matter expert
Define delivery models
Set client expectations
Partner with Account Executives
Maintain pipeline track bookings
Maintain conversion rates
Refine pricing models
Refine scoping methodologies
Act as Program Manager
Define resource plans
Define risk registers
Define escalation paths
Drive cross-functional alignment
Communicate program status
How You'll Work.
Team & Collaboration
Cross-functional ownership; Cross-functional alignment; Collaboration with sales; Collaboration with legal; Collaboration with delivery teams; Collaboration with Product
Communication Scope
Executive presentations; Client meetings
Process & Methodology
Program management, Roadmap planning, Risk management
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. NiCE Actimize is seeking a commercially sharp, senior-level Lead Services Program Manager to join the Cloud Professional Services team. Despite the individual contributor designation, this is a high-influence role with direct exposure to executive leadership, cross-functional ownership, and a mandate to shape how Actimize scales its AI-powered financial crime solutions through the partner channel. Why this role, why now: Growing our partner delivery ecosystem is one of Actimize's highest-priority strategic initiatives. This person will define how partners deliver our AI-powered solutions, enable them to meet our quality bar, and ensure the program scales effectively as more partners are onboarded. The work carries executive visibility and has a direct impact on Actimize's ability to grow through the channel. The role carries three responsibilities in priority order: leading PS's contribution to the Partner Program, owning Professional Services sales for the Essentials portfolio, and program managing one or two critical internal initiatives. These responsibilities are distinct and clearly prioritized - this is not a role where everything is equally urgent. How will you make an impact? Partner Program Support Act as the PS representative to the NiCE Actimize Partner Program, supporting three ongoing workstreams as the partner ecosystem scales: Enable the partner certification program - work with the Education team to ensure the right training content is available for each partner track, and keep course offerings current as the program evolves. Own and evolve the Partner Delivery Methodology - maintain the PS delivery framework for AI-powered financial crime solutions, update RACI a
Applying for this Lead Services Program Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NICE?
Real rants from real employees. Read before you apply.