Sword Group
Energy, Public and Finance Sectors
LeadServiceNowDeveloper
“Lead ServiceNow Developer at Sword Group. Skills: ServiceNow development, ServiceNow integration, Technical leadership, Solution design, Agile delivery. Technical ownership of the design, development, and implementation of complex ServiceNow solutions. Lead development best practices”
What You'll Achieve.
Deliver enterprise-grade ServiceNow solutions that align with architecture and governance standards; Establish development best practices, templates, and reusable components; Enable faster, higher-quality releases through automation and CI/CD practices; Enhance platform scalability, maintainability, and user experience; Develop and mentor a high-performing ServiceNow development team; Drive measurable business value and platform excellence
Industry & Context.
Solution-oriented approach; Resolve critical technical issues
What They're Looking For.
Must Have
Extensive experience as a Senior or Lead ServiceNow Developer in an enterprise or MSP environment, Expert-level proficiency in ServiceNow development, scripting, and integration (JavaScript, Glide, REST/SOAP APIs), Understanding of ServiceNow architecture, data model, and platform capabilities, Experience leading development teams and managing technical delivery in Agile environments, Hands-on experience with CI/CD pipelines, Git integration, and DevOps tooling, Demonstrated experience leading test teams and establishing ATF as a core testing practice, Skilled at optimising delivery velocity while maintaining strict adherence to platform standards and architectural integrity, Excellent communication, leadership, and stakeholder management skills, Experience with enterprise-scale ServiceNow implementations and multi-module deployments, Knowledge of ITIL, enterprise service management, and automation frameworks, Familiarity with ITOM Discovery, Service Mapping, or CMDB best practices, Technical leader with a hands-on, solution-oriented approach, Strategic thinker with a focus on delivery excellence and continuous improvement, Collaborative mentor and communicator, Driven by innovation, quality, and operational efficiency
Nice to Have
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) CIS certifications (ITSM, ITOM) highly desirable, ITIL Foundation or advanced ServiceNow certifications preferred
What You'll Do.
Technical ownership of the design
and implementation of complex ServiceNow solutions
Lead development best practices
Mentor the development team
Ensure delivery of high-quality
and maintainable solutions aligned to platform standards
Define and deliver the ServiceNow vision and roadmap across ITSM
Combine hands-on technical leadership with architectural oversight
Ensure alignment with governance
and business requirements in domain separated environments
governance and architectural direction into practical technical execution
Shape and lead ServiceNow development
Influence the technical roadmap
Deliver innovative solutions that drive measurable business value and platform excellence
Act as a technical authority within the ServiceNow Centre of Excellence (COE)
Driving continuous improvement
Provide technical leadership across all ServiceNow development activities
Ensure adherence to coding and platform best practices
Lead solution design sessions
Translate complex business requirements into scalable technical solutions
Oversee development and integration work across ITSM
Establish and enforce development standards
code review processes
and documentation practices
Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision
and deploy advanced ServiceNow solutions
including custom applications
and automation workflows
Manage complex scripting
and performance tuning
Work closely with the System Administrators and Developers to coordinate releases
Resolve critical technical issues
Support continuous delivery pipelines
Mentor and coach developers/admins
Promote continuous improvement in code quality
Contribute to the definition of governance
and automation frameworks
Champion new features
and ServiceNow innovations
How You'll Work.
Team & Collaboration
Mentor and coach developers/admins; Collaborate with the Platform Owner; Work closely with the System Administrators and Developers; Collaborative mentor and communicator
Communication Scope
Excellent communication; Stakeholder management
Process & Methodology
Managing technical delivery in Agile environments, Optimising delivery velocity
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