KKR
Financial Services
LeadServiceNowDeveloper
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“Lead ServiceNow Developer at KKR. Skills: ServiceNow, Jira, CMDB. Oversee design of Atlassian Jira and ServiceNow platforms. Oversee implementation of Atlassian Jira and ServiceNow platforms”
Industry & Context.
What They're Looking For.
Must Have
10+ years enterprise systems engineering, Hands-on ownership of Jira and SNOW platforms, Design integrations between Jira-SNOW and SNOW-CMDB, Understanding of ITIL, service management, incident, change, and problem workflows, Deep technical skills with scripting, Deep technical skills with JavaScript, Deep technical skills with PowerShell, Deep technical skills with REST APIs, Deep technical skills with integration platforms, Experience working with Agile/DevOps teams, Experience working with enterprise tooling ecosystems
Nice to Have
Knowledge of configuration management, Knowledge of asset discovery, Knowledge of infrastructure mapping, CMDB data modeling, CMDB lifecycle management, Exposure to AWS environments, Exposure to Azure environments, Exposure to GCP environments, Infrastructure integration to CMDB
What You'll Do.
Oversee design of Atlassian Jira and ServiceNow platforms
Oversee implementation of Atlassian Jira and ServiceNow platforms
Oversee management of Atlassian Jira and ServiceNow platforms
Build seamless workflows across technology and operations
Improve service management
Improve change control
Improve cross-platform automation
Serve as technical owner for Atlassian Jira
Serve as technical owner for Jira Service Management
Serve as technical owner for ServiceNow platforms
Design roadmap for integrations between SNOW
Implement roadmap for integrations between SNOW
Ensure data consistency across platforms
Ensure data integrity across platforms
Partner with teams across Engineering
Partner with teams across IT Ops
Partner with teams across Compliance
Partner with teams across Enterprise Systems
Build optimized workflows
Define best practices for workflow automation
Define best practices for issue templates
Define best practices for permissions
Define best practices for escalation paths
Define best practices for custom fields
Lead platform upgrades
Lead configuration audits
Lead performance tuning
Manage vendor relationships for tool licensing
Manage vendor relationships for support escalations
Manage vendor relationships for roadmap alignment
Maintain platform security
Maintain audit trails
Maintain user access controls
How You'll Work.
Team & Collaboration
Engineering teams; IT Ops teams; Compliance teams; Enterprise Systems teams; Agile/DevOps teams
Process & Methodology
Roadmap planning
Full Job Description
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. TEAM OVERVIEW KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses. Teamwork is at the core of the organization’s success. We thrive on open collaboration and continuous learning, driving a culture that values diversity of thought and collective achievement. Our global footprint fosters the integration of a diverse set of ideas and viewpoints in product and solution delivery, allowing us to design more comprehensive solutions that are adaptable and scalable. We optimize for impact, prioritizing and delivering solutions with excellence while remaining agile in response to the evolving needs of our businesses. POSITION SUMMARY We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira and ServiceNow (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflow
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