Icf
LeadServiceNowArchitect
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“Lead ServiceNow Architect at Icf. Skills: ServiceNow architecture, Platform governance, Integration strategies. Define platform architecture and roadmap. Maintain platform architecture and roadmap”
What You'll Achieve.
Deliver scalable solutions; Deliver secure solutions; Deliver high-performing solutions; Align capabilities with business strategy; Exceed client expectations
Industry & Context.
Identify challenges; Propose solutions; Performance analysis; Performance optimization
1-2 days per week in client site, Public Trust clearance, US Citizen or Green Card, Work performed in US
What They're Looking For.
Must Have
Bachelor's Degree in Computer Science, 8+ years of experience implementing ServiceNow, 5+ years of experience architecting ServiceNow, ServiceNow Certified Technical Architect, ServiceNow Certified System Administrator, United States Citizen or Green card, Work performed in the United States, Obtain and maintain a Public Trust, Reside in the U.S., Authorized to work in the U.S.
Nice to Have
ServiceNow Certified Application Developer, Vast experience across ServiceNow platform, Comfort with integrated third-party technologies, Excellence in scripting languages, Experience designing complex solutions, Experience leading complex solutions
What You'll Do.
Define platform architecture and roadmap
Maintain platform architecture and roadmap
Lead architecture design for ServiceNow modules
Establish platform governance
Establish development standards
Establish best practices
Evaluate new ServiceNow capabilities
Recommend adoption strategies
Provide technical leadership for upgrades
Provide technical leadership for integrations
Provide technical leadership for implementations
Collaborate with enterprise architects
Collaborate with business leaders
Understand business processes
Design scalable ServiceNow solutions
Create detailed technical designs
Leverage ServiceNow platform capabilities
Leverage integrations with third-party technologies
Act as a trusted advisor
Provide expert guidance on capabilities
Provide expert guidance on customization
Provide expert guidance on best practices
Identify potential challenges
Propose innovative solutions
Support implementation of ServiceNow solutions
Provide technical oversight
Ensure design is translated into solution
Ensure deliveries adhere to best practices
Ensure deliveries adhere to processes
Design scalable integrations with third-party systems
Ensure data consistency
Ensure data integrity
Conduct performance analysis
Improve system performance
Design quality assurance plans
Ensure technical deliverables meet quality standards
Keep projects within scope
Keep projects within timeline
Communicate project status to management
Communicate project status to clients
Design the security plan
Ensure solutions adhere to security best practices
Ensure solutions adhere to compliance requirements
Collaborate with security teams
Implement robust security measures
Maintain a secure environment
Ensure adherence to ITIL standards
Ensure adherence to security standards
Ensure adherence to compliance standards
Ensure adherence to data governance standards
Create technical documentation
Contribute to knowledge base
Share best practices within the team
Share best practices with client
Lead sharing of knowledge across customers
Stay updated on advancements in ServiceNow
Stay updated on advancements in integrated technologies
Stay updated on tools
Stay updated on industry trends
Provide cutting-edge solutions
Provide innovative approaches
Mentor administrators
Mentor technical consultants
Build relationships with clients
Maintain relationships with clients
Deliver high-quality solutions
How You'll Work.
Team & Collaboration
Partner with stakeholders; Partner with product owners; Partner with developers; Partner with infrastructure teams; Collaborate with clients; Collaborate with internal stakeholders; Collaborate with business analysts; Collaborate with project managers; Collaborate with other teams; Collaborate with enterprise architects; Collaborate with business leaders; Collaborate with security teams
Communication Scope
Technical documentation; Client communication; Knowledge sharing; White papers; Demonstrations; Lunch and learns
Process & Methodology
Roadmap planning
Full Job Description
*** We are open to supporting 100% remote work anywhere within the continental US *** ICF’s Digital Modernization and Experience (DMX) Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a ServiceNow Platform Architect who will serve as a key member of the ServiceNow Platform team. We are seeking an experienced ServiceNow Platform Architect to lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. **Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.** **What You Will Do:** * **Platform Governance, Architecture and Roadmap:** Define and maintain the overall ServiceNow platform architecture and roadmap. Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. Establish platform governance, development standards, and best practices. Evaluate new ServiceNow capabilities and recommend adoption strategies. Provide technical leadership for platform upgrades, integrations, and enterprise implementations. Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. * **Solution Design and Architecture:** Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. Create detailed technical designs that align with the clients' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with thi
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