Company
LeadServiceEngineer
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Service Engineer. Skills: Service Engineering, Product Support, Reliability Improvement, Problem Solving. Develop service design and product support solutions. Translate service requirements into solutions”
What You'll Achieve.
Reliability improvement; Effective support across the product lifecycle; Timely resolution of technical problems; Continuous improvement of service performance
Industry & Context.
Demonstrated experience in problem solving and root cause analysis; Analytical and problem-solving skills; Structured problem solving
What They're Looking For.
Must Have
Advanced experience in Engineering / Technology / Service Engineering / Product Support Engineering, Technical understanding and ability to apply engineering knowledge in practice, Experience with technical documentation, engineering processes, and service-related deliverables, Ability to read and understand technical drawings and engineering specifications, Demonstrated experience in problem solving and root cause analysis, Good understanding of product support, field issue resolution, and service operations, English is required
Nice to Have
Analytical and problem-solving skills, Resilience and ability to work effectively in a dynamic environment, Good oral and written communication skills, Experience with incident management and technical issue resolution, Exposure to fleet management and in-service product support, Basic knowledge of EASA and the aviation regulatory environment, Ability to document, plan, coordinate, and execute technical tasks or programs, Collaboration skills and ability to work across functions and with external stakeholders, Czech is an advantage
What You'll Do.
Develop service design and product support solutions
Translate service requirements into solutions
Perform trade studies and define specifications
Ensure products meet service requirements
Support product support engineering activities
Participate in incident management
Conduct root cause analysis
Prepare and review technical documentation
Read and interpret technical drawings
Support fleet management activities
Collaborate with cross-functional teams
Provide informal guidance to team members
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Collaborate with customers, airlines, and MROs; Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations; Work across functions and with external stakeholders
Communication Scope
Good oral and written communication skills
Process & Methodology
Ability to document, plan, coordinate, and execute technical tasks or programs
Full Job Description
# ******Job Description Summary****** Responsible for service engineering activities focused on product support, in-service issue resolution, and reliability improvement. The role drives development of service solutions, supports technical investigations, and collaborates with cross-functional teams, customers, airlines, and MROs to ensure effective support across the product lifecycle. # **Job Description** **Roles and Responsibilities** * Develop service design and product support solutions based on customer, user, and business needs. * Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams. * Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations. * Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support. * Support product support engineering activities related to in-service issues, technical investigations, and operational reliability. * Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations. * Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions. * Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records. * Read and interpret technical drawings, design data, and engineering documentation. * Support activities connected with fleet management, product reliability, and continuous improvement of service performance. * Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions. * Provide informal guidance to less
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