3Pillar
Product Delivery
LeadServiceDesigner-Contractor
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Service Designer - Contractor at 3Pillar. Skills: Service Design, UX Design, Client-facing experience, Consulting experience, Organizational leadership, Agile practices, Lean methodologies. Lead end-to-end service design across complex, multi-channel environments. Define and frame complex service-level problem spaces”
What You'll Achieve.
Ensuring that the design effort aligns with our client’s business objectives; Create outstanding designs that delight the end users; Deliver best-of-breed products using Agile; Shape impactful solutions; Create more coherent, efficient, and user-centered services across the organization; Identifying dependencies and risks within the client's service ecosystem; Influence decision-making through research-backed insights; Continuously improve service quality and operational efficiency; Ensure high-quality delivery across the client's various touchpoints; Ensuring all outcomes are feasible, scalable, and deliver measurable value to the client
Industry & Context.
Strategic Problem Solving; A track record of problem solving
What They're Looking For.
Must Have
At least 5 years of experience in a client-facing UX position, At least 3 years of consulting experience, Expertise working with complex digital products, business logic, process, and a variety of clients, Experience in organizational leadership, including experience working with and influencing teams and executive leads, A track record of problem solving and a “roll up your sleeves” mentality, Entrepreneurial spirit with the ability to see the bigger picture among the details, Experience working with global teams, Highly culturally aware, Experience in facilitating workshops, Relationship builder, Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions, Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products
What You'll Do.
Lead end-to-end service design across complex
multi-channel environments
Define and frame complex service-level problem spaces
Create comprehensive service blueprints and journey maps
Support the client's transformation initiatives
Apply a systems-thinking approach to understand interconnected products and teams
and performance data to validate service concepts
Design scalable service architectures and operational frameworks
Manage the full design lifecycle from discovery to implementation
How You'll Work.
Team & Collaboration
Partner with executive leadership and cross-functional teams (Product, Engineering, Operations) to drive alignment and influence decision-making; Work closely with the 3Pillar engagement team and clients; Work closely and partner with global delivery teams (Product Management, Engineering, and Program Management); Work across mid to senior-level stakeholders to drive decisions; Mentor team members
Communication Scope
communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message
Process & Methodology
Manage the full design lifecycle from discovery to implementation
Full Job Description
## Description 👋 Greetings, future Lead Service Designer: Embark on an exciting journey into the realm of user experience design with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. Do you want to craft an elegant, intuitive product design that delights users while achieving our clients’ business outcomes? 3Pillar is looking for a Lead Service Designer to join our growing UX Team. This person will be a key member of our global team, working directly with our US clients on mission-critical engagements. The Lead Service Designer is responsible for ensuring that the design effort aligns with our client’s business objectives. In particular, this includes working closely with the 3Pillar engagement team and clients to create outstanding designs that delight the end users. The Lead Service Designer will work closely and partner with global delivery teams (Product Management, Engineering, and Program Management) to consult with clients on business challenges; deliver best-of-breed products using Agile practices; and drive growth.🚀💻 ## Key Responsibilities Service Design Leadership: Lead end-to-end service design across complex, multi-channel environments, bringing structure to ambiguity and aligning teams around the client's strategic goals. Strategic Problem Solving: Define and frame complex service-level problem spaces, balancing user needs, business objectives, and operational constraints to shape impactful solutions. Service Architecture & Blueprinting: Create comprehensive service blueprints and journey maps that seamlessly connect frontstage customer experiences with the client's backstage processes and systems. Organizational Transformation: Support the client's transformation initiatives by connecting fragmented experiences to create more coherent, efficient, and user-centered services across the organization. Systems Th
Applying for this Lead Service Designer - Contractor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about 3Pillar?
Real rants from real employees. Read before you apply.