Valtech
experience innovation
LeadServiceDesigner
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Service Designer at Valtech. Skills: service design, stakeholder management, facilitation, systems thinking, commercial awareness. creating services for some of the world’s most influential organisations. framing complex challenges through to delivering live services”
What You'll Achieve.
help transform industries; create momentum and impact; designing services that work in practice, not just in theory; ensure services are feasible, scalable, and implemented effectively; translate ideas into real-world outcomes; grow service design at Valtech; raising the quality of thinking
Industry & Context.
framing complex challenges; helping organisations move forward with clarity and confidence; helping define problems; guiding teams toward clear, actionable direction; connecting user needs with business goals, operational processes, technology, and data; designing services that work in practice, not just in theory
working directly with clients, often on-site
What They're Looking For.
Must Have
Proven experience leading service design across complex services or transformation programmes., A hands-on approach, with the ability to contribute directly within multidisciplinary teams., Experience working across sectors (e. g. public sector, financial services, insurance, or consumer brands), or the ability to adapt quickly between them., A consultative mindset, with stakeholder management and facilitation skills., Confidence working on-site with clients and embedding into their teams., Ability to operate in ambiguity and bring structure to complex, evolving problem spaces., A flexible skillset spanning service design, CX, UX, research, product, or strategy., systems thinking, connecting user experience with operations, technology, and data., An understanding of both structured approaches (e. g. GDS) and commercially driven environments and how to balance them., Commercial awareness, with the ability to spot opportunities and contribute to growth., Experience working in agile, cross-functional teams., Commitment to accessibility and inclusive design., A pragmatic, collaborative mindset focused on outcomes over process or purity., Commitment to reaching all kinds of people
What You'll Do.
creating services for some of the world’s most influential organisations
framing complex challenges through to delivering live services
and operational reality
and designing services that work across channels
and organisational boundaries
working directly with clients
often on-site; embedding into teams
facilitating conversations
and helping organisations move forward with clarity and confidence
contributing as an individual within a cross-disciplinary team
working shoulder-to-shoulder with product designers
and business strategists
using the right tools and approaches for the context
shaping a service vision
mapping a complex ecosystem
or defining an operating model
adapting approach when working with government
principle-led thinking with commercial pragmatism
operating in ambiguity
framing opportunity spaces
and guiding teams toward clear
using artefacts like service blueprints
and system maps as tools to align stakeholders and drive decisions
connecting user needs with business goals
operational processes
designing services that work in practice
collaborating closely with delivery teams to ensure services are feasible
and implemented effectively
staying engaged beyond concepting
helping translate ideas into real-world outcomes
spotting opportunities within engagements
building client relationships
and helping shape follow-on work
contributing to proposals and working with leadership and sales to grow service design at Valtech
supporting those around mentoring designers
raising the quality of thinking
and contributing to a culture of collaboration
and continuous improvement
How You'll Work.
Team & Collaboration
work alongside a multidisciplinary team of designers, researchers, strategists, and technologists; embedding into teams; contributing as an individual within a cross-disciplinary team; work shoulder-to-shoulder with product designers, product managers, engineers, data specialists, and business strategists; collaborate closely with delivery teams; working with leadership and sales; contributing to a culture of collaboration, learning, and continuous improvement
Communication Scope
facilitating conversations; stakeholder management
Process & Methodology
leading service design across complex services or transformation programmes, framing complex challenges, delivering live services, shaping a service vision, mapping a complex ecosystem, defining an operating model, defining problems, framing opportunity spaces, guiding teams toward clear, actionable direction, translating ideas into real-world outcomes
Full Job Description
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care and dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The Role: You’ll work alongside a multidisciplinary team of designers, researchers, strategists, and technologists, creating services for some of the world’s most influential organisations. Our capability is end-to-end. We move from framing complex challenges through to delivering live services, always balancing user needs, business impact, and operational reality. We operate across sectors, including public services, financial services, and consumer brands. Each brings different constraints, expectations, and opportunities; and we adapt accordingly. Service design at Valtech connects the dots. We align teams, shape systems, and design services that work across channels, touchpoints, and organisational boundaries. Role Responsibilities: You’re a hands-on service designer who thrives in complex, real-world environments. You’re comfortable working directly with clients, often on-site; embedding into teams, facilitating conversations, and helping organisations move forward with clarity and confidence. You lead from the front, but you’re just as comfortable contributing as an individual within a cross-disciplinary team. You work shoulder-to-shoulder with product designers, product m
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