Sanofi
LeadServiceDesigner
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“Lead Service Designer at Sanofi. Skills: Service design, Service management, Project management, Service catalog. Lead service management processes. Own service management processes”
What They're Looking For.
Must Have
5+ years of experience in service design, 5+ years of experience in service management, Proven track record in guiding service catalog development, Proven track record in guiding service catalog implementation, Experience with service management tools, Experience with service management platforms, Experience in applying service management frameworks, Experience in project management, Experience leading cross-functional initiatives, Experience partnering with diverse stakeholders, Fluent in English
Nice to Have
Experience in a business domain preferred
What You'll Do.
Lead service management processes
Own service management processes
Guide service lines in process implementation
Guide service lines in process adherence
Develop process documentation
Maintain process documentation
Develop process standards
Maintain process standards
Develop best practices
Maintain best practices
Enable service lines to define service offerings
Enable service lines to design service offerings
Enable service lines to define service catalogs
Enable service lines to design service catalogs
Provide expertise for service catalog development
Provide frameworks for service catalog development
Facilitate service definition workshops
Facilitate review sessions
Ensure service catalogs align with business needs
Ensure service catalogs align with organizational standards
Lead service design projects
Lead service implementation projects
Develop project plans
Manage project timeline
Manage project budget
Coordinate cross-functional teams
Achieve project objectives
Track project progress
Provide status updates to stakeholders
Support service lines in deploying catalogs
Provide guidance on configuration best practices
Provide guidance on configuration standards
Ensure integration between service catalogs
Ensure integration between management tools
Oversee implementation quality
Oversee implementation consistency
Build partnerships with service line owners
Build partnerships with service line managers
Coach service lines on service design principles
Coach service lines on service design methodologies
Serve as advisor for service management questions
Serve as advisor for service management challenges
Facilitate knowledge sharing across service lines
Facilitate best practices across service lines
Identify opportunities to enhance service definition
Identify opportunities to enhance catalog processes
Guide implementation of feedback mechanisms
Drive standardization in service catalog management
Drive efficiency in service catalog management
Promote innovation in service design
Promote innovation in service delivery methods
How You'll Work.
Team & Collaboration
Cross-functional teams; Service line owners; Service line managers; Diverse stakeholders
Communication Scope
Translate complex concepts
Process & Methodology
Project management methodologies, Project management tools, Project planning, Scope management, Timeline management, Budget management, Risk management
Full Job Description
_About the job_ **Our Team:** This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions The Lead Service Designer serves as the strategic owner of service management processes, acting as a Process Lead while partnering with one or many service lines. This role empowers service lines to define, design, and maintain their service offerings and catalogs. By ensuring proper deployment on service management platforms, the Lead Service Designer drives optimal and efficient service delivery throughout the organization. **Main responsibilities:** _**Service Process Management**_ Lead and own service management processes as a Process Lead Guide service lines in process implementation and adherence Develop and maintain process documentation, standards, and best practices _**Service Catalog Enablement**_ Enable service lines to define and design their service offerings and catalogs Provide expertise and frameworks for effective service catalog development Facilitate service definition workshops and review sessions Ensure service catalogs align with business needs and organizational standards _**Project Management**_ Lead service design and implementation projects from inception to completion Develop project plans with clear milestones, deliverables, and resource requirements Manage project scope, timeline, budget, and risks effectively Coordinate cross-functional teams to achieve project objectives Track project progress and provide regular status updates to stakeholders _**Service Management Solution Deployment**_ Support service lines in deploying their catalogs on service management platforms Provide guidance on configuration best practices and standards Ensure proper integration b
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