LeadServiceDesigner

_About the job_ **Our Team:** This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​ The Lead Service Designer serves as the strategic owner of service management processes, acting as a Process Lead while partnering with one or many service lines. This role empowers service lines to define, design, and maintain their service offerings and catalogs. By ensuring proper deployment on service management platforms, the Lead Service Designer drives optimal and efficient service delivery throughout the organization. **Main responsibilities:** _**Service Process Management**_ Lead and own service management processes as a Process Lead Guide service lines in process implementation and adherence Develop and maintain process documentation, standards, and best practices _**Service Catalog Enablement**_ Enable service lines to define and design their service offerings and catalogs Provide expertise and frameworks for effective service catalog development Facilitate service definition workshops and review sessions Ensure service catalogs align with business needs and organizational standards _**Project Management**_ Lead service design and implementation projects from inception to completion Develop project plans with clear milestones, deliverables, and resource requirements Manage project scope, timeline, budget, and risks effectively Coordinate cross-functional teams to achieve project objectives Track project progress and provide regular status updates to stakeholders _**Service Management Solution Deployment**_ Support service lines in deploying their catalogs on service management platforms Provide guidance on configuration best practices and standards Ensure proper integration b