LeadReceptionist

# **Become a part of our caring community** The Lead Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment. You will report to the Center Administrator. The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities: * Greet Patients: Welcome patients and visitors, both in person and over the phone. * Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. * Patient Records: Maintain patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. * Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit. * Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information. * Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. * Administrative Support: Assist with several administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator. * Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers. * Problem Resolution: