Delivery Hero
E-Commerce
LeadProgramManager,KYB
Neural analysis suggests this role is
optimal for mid candidates.
“Lead Program Manager, KYB at Delivery Hero. Skills: Program management, Regulatory compliance, Process optimization. Own and manage KYB program. Ensure operational requirements are met”
What You'll Achieve.
Maximize conversion; Minimize delays; Deliver business outcomes
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
5+ years of experience in KYB/KYC, 5+ years of experience in compliance operations, 5+ years of experience in vendor onboarding, Background in managing cross-market programs, Background in managing multi-regional programs, Proven ability to drive program performance, Proven ability to ensure regulatory compliance, Proven ability to implement process optimizations, Knowledge of AML regulations, Knowledge of KYC processes, Knowledge of vendor risk management frameworks, Experience in leading strategic initiatives, Experience working cross-functionally, Excellent project management skills, Ability to prioritize, Ability to execute, Ability to deliver on time, Communication skills, Stakeholder management skills, Analytical skills
What You'll Do.
Own and manage KYB program
Ensure operational requirements are met
Ensure regulatory requirements are met
Monitor program performance
Optimize program performance
Drive standardization of processes
Ensure lean and efficient set-up
Ensure program meets regulatory commitments
Maintain up-to-date knowledge of regulatory requirements
Maintain up-to-date knowledge of industry standards
Lead efforts to align KYB program with vendor
Build frictionless vendor onboarding experience
Serve as project lead for strategic initiatives
Rollout KYB processes in new markets
Implement regulatory changes
Remediate identified compliance gaps
Partner with internal teams
Ensure successful execution of KYB initiatives
Maintain communication with stakeholders
Identify opportunities for process optimization
Improve operational effectiveness
How You'll Work.
Team & Collaboration
Partner with compliance teams; Partner with legal teams; Partner with product teams; Partner with COE teams; Partner with BPO operational teams; Communicate with stakeholders across regions
Communication Scope
Communication skills
Process & Methodology
Project management
Full Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. * Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end. * Standardization and Scalability : Drive standardization of processes across all Markets ensuring a lean and efficient set-up across Pandora markets * Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards * Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays. * Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps. * Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions. * Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall op
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