Wells Fargo
Financial Services
LeadProductManager,CustomerExperience(CX)
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Product Manager, Customer Experience (CX) at Wells Fargo. Skills: Customer Experience, Journey Intelligence, Product Management. Evaluate customer journeys. Identify friction points”
What You'll Achieve.
Deliver measurable customer outcomes; Deliver measurable business outcomes
Industry & Context.
Structured problem solving; Data analysis; Root cause analysis
Travel up to 25%, On-site work required
What They're Looking For.
Must Have
5+ years Product Management experience
Nice to Have
Background in management consulting, CX consulting background, Strategy background, Financial services background, Consumer lending products exposure, Credit card originations experience, Portfolio management experience, Unsecured lending experience, Credit policy understanding, Underwriting understanding, Risk frameworks understanding, Regulatory considerations understanding, Customer experience metrics knowledge, NPS knowledge, CSAT knowledge, Complaint analysis knowledge, Call driver data knowledge, Evaluating customer journeys experience, Identifying opportunities experience, Translating insights experience, Building data-driven business cases, Defining success criteria, Defining KPIs, Defining measurement frameworks, Analyzing large datasets, Synthesizing quantitative insights, Synthesizing qualitative insights, P&L drivers understanding, Pricing strategies understanding, Portfolio performance understanding, SQL hands-on experience, Python hands-on experience, SAS hands-on experience, Lead cross-functional initiatives, Influence stakeholders, Translate strategy into execution, Deliver measurable business outcomes, Structured problem-solving skills, Excellent communication skills, Storytelling skills, Presenting to senior audiences, Presenting to executive audiences, Highly collaborative, Results-driven mindset, Ownership, Accountability
What You'll Do.
Evaluate customer journeys
Identify friction points
Identify experience gaps
Apply journey mapping methodologies
Assess improvement opportunities
Prioritize improvement opportunities
Translate insights into initiatives
Develop business cases
Define success metrics
Track success metrics
Partner cross-functionally
Drive alignment on priorities
Drive alignment on tradeoffs
Present recommendations
Shape journey roadmaps
Mature journey intelligence capabilities
How You'll Work.
Team & Collaboration
Partner across Product; Partner across Operations; Partner across Digital; Partner across Analytics; Partner across Technology; Partner across Compliance; Influence execution; Drive alignment on priorities; Drive alignment on tradeoffs
Communication Scope
Executive presentations; Storytelling
Process & Methodology
Roadmap planning
Full Job Description
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. [**Living the Well Life**](https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! **About this role:** Wells Fargo is seeking a Lead Product Manager Customer Experience (CX) Journey Intelligence to help shape and elevate the end-to-end credit card customer experience. This role is responsible for evaluating customer journeys across channels to uncover friction points, generate actionable insights, and drive improvements that deliver measurable customer and business outcomes. This role supports the Branded Cards organization, focused on advancing journey intelligence and lifecycle experience improvements. You will partner across Product, Operations, Digital, Analytics, Technology, and Compliance to transform customer insights into prioritized opportunities and data-driven business cases. This is a highly visible role requiring strong analytical thinking, structured problem solving, and the ability to influence senior stakeholders. Learn more about our career areas and business divisions at [www.wellsfargojobs.com](http://www.wellsfargojobs.com) **In this role, you will:** * Evaluate end-to-end credit card customer journeys to identify “
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